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On 9/5/2022 at 9:14 AM, Marc Stridgen said:

This being the case, you would need to take this up with your hosting provider unfortunately

Hm, any hints which points to check?

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29 minutes ago, NZyan said:

Hm, any hints which points to check?

Unfortunately, without investigating, it would be impossible to say. That would really be an investigation for your hosting company.

Which version of iOS are you using? I'm not able to replicate this in my development environment with new photos taken with an iPhone 13 running iOS 16.

I am however able to replicate it with the images in the portrait.zip file in this topic which suggests the problem is likely with the images themselves.

After all these years users with iphones uploading pics are still upside down, just happened on my forum again and exif is enabled with PHP 8.0

 

Could contain: Label, Text, Word, Number, Symbol, Plot, Page

  • 7 months later...

Sorry to bump an old topic but members running into this.  Images flipped 180 degrees.

IPS 4.7.10

 BrowserSafari 15.6.1 on iPhone
Mozilla/5.0 (iPhone; CPU iPhone OS 15_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6.1 Mobile/15E148 Safari/604.1

 

Have you checked to ensure that you have the exif php extensions running?

4 hours ago, Marc Stridgen said:

Have you checked to ensure that you have the exif php extensions running?

Yes it is, and this particular image was a JPEG

Could contain: Page, Text

I would need to see a link to the item itself in order to advise on this 

  • 1 year later...

Please could you also zip and attach the original image here, so I can take a look at what it contains

As it contains sensitive location info, I'll send it to you directly.

 

I have just tested this both on my own instance and on an instance here, and both rotate. Unfortunately, it seems its your server that is not reading the information, which would be a hosting related issue

Yes, I tried uploading it here and it does in fact seem to work correctly here.

I just wonder what is missing then. How could I check as mbstring, imagick, gd and exif are installed and enabled ( I checked php info)

Its none of those  that are needed. Its the EXIF PHP extension

That's what I wrote. It's enabled 🙂

Could contain: Computer Hardware, Electronics, Hardware, Monitor, Screen, Text

Not sure what else we can really do to assist here unfortunately. As you have seen the software itself is working as expected, even with the image example given. The only difference here is the exif reading on your own server

This can not be related to any (resize) image setting in the ACP?

There is no setting to stop the software rotating images on the platform.

I have again checked all relevant PHP extensions and settings. It al seems to be setup correctly. 

Anyone else have any clue as to what might be causing this issue?

System is a Debian 12 server running PHP 8.2.23 and apache2.

4 minutes ago, Michel_72 said:

System is a Debian 12 server running PHP 8.2.23 and apache2.

PHP 8.2 is not supported yet. PHP 8.1 is recommended.

? PHP 8.1 was released in 2021. Latest is PHP 8.3 which was released on November 23rd 2023

Debian 12 comes with 8.2 and Debian is known to be slow 😉

I'm not about to downgrade.

Edited by Michel_72

PHP 8.1 is still supported by PHP. Simply because there are new versions of PHP out there does not mean the software supports it. 

If you do not wish to downgrade then you will have functionality issues on your community and those will remain out of support.

Well, I'm still hoping for a community member to be helpful in resolving the issue. I must be something simple...

Edited by Michel_72

12 hours ago, Michel_72 said:

Well, I'm still hoping for a community member to be helpful in resolving the issue. I must be something simple...

I think you may be missing the point here. The software itself does not support PHP 8.2. Things will break. 

Then why did this work fine before? I am running php8.2 since I am on debian 12, I think about a year and this rotate issue surfaced since a few months ago. Since then I have been running apt update && upgrade and Invision Community updates, so one of those are likely candidates as a source of the problem.

Will all due respect, you are not helping much. I rather have some useful suggestions, either from you or from another community member.

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