AngelsWin.com Posted October 14, 2020 Posted October 14, 2020 My website AngelsWin.com has been running great and I haven't made any changes for some time in the admin panel, but suddenly just 30 minutes ago it won't render my website or forums. This is the error I get.. Any thoughts? I reached out to support as my website is hosted by Invision in their cloud services.
Anna Macleod Posted October 14, 2020 Posted October 14, 2020 4 minutes ago, Charles Richter said: My website AngelsWin.com has been running great and I haven't made any changes for some time in the admin panel, but suddenly just 30 minutes ago it won't render my website or forums. This is the error I get.. Any thoughts? I reached out to support as my website is hosted by Invision in their cloud services. I am having the same issue have raised a ticket waiting to hear back AngelsWin.com 1
AngelsWin.com Posted October 14, 2020 Author Posted October 14, 2020 Hi @Rhett @Matt can you look at this ASAP? My website is down. I know you mentioned my website was next in rotation to be moved to another server so I wonder if that's why? I submitted a support ticket but I haven't heard back so trying here. Just now, Anna Macleod said: I am having the same issue have raised a ticket waiting to hear back I wonder if its because our websites are being moved to another server?
AngelsWin.com Posted October 14, 2020 Author Posted October 14, 2020 7 minutes ago, Anna Macleod said: I am having the same issue have raised a ticket waiting to hear back Please let me know what you find out @Anna Macleod once you do. I will do the same.
CoffeeCake Posted October 14, 2020 Posted October 14, 2020 Are you on Community in the Cloud? This is the message that happens when the file indicated is not available (or readable) to the web service. If you are Cloud customers, you'll want to open a ticket.
Anna Macleod Posted October 14, 2020 Posted October 14, 2020 Yeah will let you know when they reply AngelsWin.com 1
AngelsWin.com Posted October 14, 2020 Author Posted October 14, 2020 1 minute ago, Paul E. said: Are you on Community in the Cloud? This is the message that happens when the file indicated is not available (or readable) to the web service. If you are Cloud customers, you'll want to open a ticket. Hi @Paul E. my server is in the Invision Cloud and has been for over a year. I raised a ticket but haven't heard back. Seems like it's happening to other cloud customers as well.
CoffeeCake Posted October 14, 2020 Posted October 14, 2020 I'm sure the support folks will be in touch shortly. For non cloud future time travelers, do what the error message tells you. AngelsWin.com 1
AngelsWin.com Posted October 14, 2020 Author Posted October 14, 2020 2 minutes ago, Anna Macleod said: @Charles Richter my board is back up So is mine! Just came back up. Now we have to find out what happened. I have like 20 emails and 15 text messages. lol
Anna Macleod Posted October 14, 2020 Posted October 14, 2020 5 minutes ago, Charles Richter said: So is mine! Just came back up. Now we have to find out what happened. I have like 20 emails and 15 text messages. lol Here is their response to my ticket Hello.We are in the process of moving some sites to our improved cloud infrastructure, and it will take some time to synch the change. We estimate it should take no more than 20 minutes.We'll have the site back online as soon as we are able, and appreciate your patience while this is being handled. Regards, Mark Higgins Invision Power Services, Inc. AngelsWin.com 1
Light-O-Rama Posted October 14, 2020 Posted October 14, 2020 Still down on our end. Ticket went in before I saw this thread. Will see when things resolve.
CoffeeCake Posted October 14, 2020 Posted October 14, 2020 I'm not sure what options CIC customers have, but there is a way to override the default error/upgrade page via a setting in constants.php. For those expecting their site to be moved, it might be nice to create such a page for your members and those who happen upon it to make it appear less.... install-y. I'm not sure if this works when conf_global.php is missing and it thinks things need to be installed from scratch. I suggest this incorporated into these pages: If you can do it, here's how:
AngelsWin.com Posted October 14, 2020 Author Posted October 14, 2020 1 hour ago, Anna Macleod said: Here is their response to my ticket Hello.We are in the process of moving some sites to our improved cloud infrastructure, and it will take some time to synch the change. We estimate it should take no more than 20 minutes.We'll have the site back online as soon as we are able, and appreciate your patience while this is being handled. Regards, Mark Higgins Invision Power Services, Inc. Yep, I got the same response!
Light-O-Rama Posted October 14, 2020 Posted October 14, 2020 My ticket was updated, but I don't see a reply. Either way, things cam back up about 30ish? minutes ago.
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