sonimik1 Posted February 13, 2020 Posted February 13, 2020 Hi. Can someone explain to me what I have to do to renew my previously purchased accessories. every time a license expires I get to buy again and not to renew
Daniel F Posted February 13, 2020 Posted February 13, 2020 6 minutes ago, sonimik1 said: Hi. Can someone explain to me what I have to do to renew my previously purchased accessories. every time a license expires I get to buy again and not to renew You can renew them here https://invisioncommunity.com/clients/purchases/ 🙂
sonimik1 Posted February 13, 2020 Author Posted February 13, 2020 Thank you @Daniel F But there are not all
Daniel F Posted February 13, 2020 Posted February 13, 2020 This shouldn't be the case. Any purchased file should be listed there. Please submit a support request in our client area if you're missing something there.
sonimik1 Posted February 13, 2020 Author Posted February 13, 2020 Lately that happens and I don't know why, the fact is that I have bought it but they have to generate an invoice
Daniel F Posted February 13, 2020 Posted February 13, 2020 4 minutes ago, sonimik1 said: Lately that happens and I don't know why, the fact is that I have bought it but they have to generate an invoice They? Do you mean you've purchased it via a 3rd party page?
sonimik1 Posted February 13, 2020 Author Posted February 13, 2020 No, I bought it from the original author in the IPB market
Asm Posted February 14, 2020 Posted February 14, 2020 If renewal period of an add-on has expired, I need to pay full price?
Makoto Posted February 14, 2020 Posted February 14, 2020 No. You should see an invoice here:https://invisioncommunity.com/clients/purchases/ I've had clients come to me about this. I think this is probably something that needs to be addressed. The renewal option should really be showing on the downloads page itself.
Asm Posted February 14, 2020 Posted February 14, 2020 But why i can't renew this: When I click "Pay Now", I see only "Buy now $25". 😞
Makoto Posted February 14, 2020 Posted February 14, 2020 Mmh, that sounds like a bug indeed. Can you screenshot the page "Pay Now" redirects you to? Does it just send you back to the file?
Asm Posted February 14, 2020 Posted February 14, 2020 Hmm... Now it'k OK - "Renew, $8". I don't know how, but the problem is resolved. :) Sorry, thanks.
Makoto Posted February 14, 2020 Posted February 14, 2020 Woo! Glad it resolved itself! Software is mysterious sometimes.
Asm Posted February 14, 2020 Posted February 14, 2020 But on the add-on's page still only "Buy", there is no button "Renew" :)
Makoto Posted February 14, 2020 Posted February 14, 2020 Yeah, I agree that is a problem. I've had clients come to me confused about that too. Hopefully something that can be improved in a future release!
Daniel F Posted February 14, 2020 Posted February 14, 2020 We're aware of this, I've started an internal discussion about this could be improved a while ago.
Makoto Posted February 14, 2020 Posted February 14, 2020 2 minutes ago, Daniel F said: We're aware of this, I've started an internal discussion about this could be improved a while ago. Keep yelling at them until they fix it then! Like I harassed @Lindy about implementing ElasticSearch. All the time. (I'm sure he appreciated that.)
sonimik1 Posted February 14, 2020 Author Posted February 14, 2020 It's what happens to me but I can't solve
sonimik1 Posted February 15, 2020 Author Posted February 15, 2020 Can you help me to renew the tutorial application please. It turns out that I ask for help and they solve it all but me
Adriano Faria Posted February 15, 2020 Posted February 15, 2020 On 2/14/2020 at 4:46 PM, sonimik1 said: It's what happens to me but I can't solve 4 minutes ago, sonimik1 said: I always buy the add-ons to support the developer. But seeing that I've been days and on no occasion I receive help or support from the creator and more when it is to renew a license for their work. From this man it is better not to buy anything and download it for free from sites dedicated to that. Are you talking about Tutorials?
sonimik1 Posted February 15, 2020 Author Posted February 15, 2020 31 minutes ago, Adriano Faria said: Are you talking about Tutorials? Yes, I've been wanting to update the application for many days and nobody helps me. Now I only get to buy again and I already paid for it once.
Adriano Faria Posted February 15, 2020 Posted February 15, 2020 8 minutes ago, sonimik1 said: Yes, I've been wanting to update the application for many days and nobody helps me. Now I only get to buy again and I already paid for it once. Ok. You sent a message in Jan/20. I replied in the very same day saying that this is handled only by IPS Management team and I suggested you to submit a ticket to IPS. On Jan/21 you added @Lindy to conversation, which wasn’t what I suggested. Lindy didn’t read it so far. But honestly, after this: 45 minutes ago, sonimik1 said: From this man it is better not to buy anything and download it for free from sites dedicated to that. I rather to not have any contact with people that does and advice others to STEAL their work! I really hope @Lindy read this and take some action against you! Lindy, for reference: https://invisioncommunity.com/messenger/213810/
sonimik1 Posted February 15, 2020 Author Posted February 15, 2020 Measures against me? I did not advise anyone, but no attention is paid. Do you think it's normal for me to pay for an application and I've been wanting to update for 2 months and can't? above I pamper a user and Makoto as a developer helped until he could update his complement. Do you now bother to get against me?
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