The_MageJanuary 31, 2020 in Set Up & Guidance
I sold an ad on my forum, and the ad has ended. It was set to automatically renew every month, and to stop it I had them cancel it on the PayPal side. I know it won't go through but I would like to be able to stop it from my side, and prevent an invoice from even going out and stopping it from trying to take a payment before the ad expires.
You can cancel the purchase in the AdminCP, and when you do you will have the option of simply removing renewals but letting the purchase remain active until it would normally expire.
Now how do I cancel the purchase? I see a "Void Account", but wasn't sure what action that would take.
On the invoices I see "Cancel/Refund", but was worried that would refund the purchase.
If you click Cancel/Refund you'll be presented with an option to just cancel the invoice without refunding it.
This will remove any benefits provided by the purchase and prevent renewals, but won't refund the purchase.
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