Melissa West Posted November 12, 2018 Share Posted November 12, 2018 I have a member who is having an issue with their account. I asked them to send me a screenshot and in the top right corner it says : Sync isn't working Sign-in details are out of date Sign in again. Is this a Facebook issue or something? They have signed in again but it keeps coming up and as a result she can't see some parts of the community. Very odd :) Melissa Link to comment Share on other sites More sharing options...
Faqole Posted November 13, 2018 Share Posted November 13, 2018 What browser is that user using? Link to comment Share on other sites More sharing options...
Optic14 Posted November 13, 2018 Share Posted November 13, 2018 That looks like Google Chrome? Do you have Google as a single sign on option? Link to comment Share on other sites More sharing options...
bfarber Posted November 13, 2018 Share Posted November 13, 2018 The interface element the user took a picture of is from their browser directly, not from the site. Sync refers to a browser-based feature to synchronize things (like bookmarks, history, etc.) between installations of the same browser on different computers or devices. Sign In is in reference to signing in within the browser. For instance, Chrome allows you to "sign in" which is necessary for syncing. In short, the user isn't pointing to your (or any) website, but something within their browser. Link to comment Share on other sites More sharing options...
Melissa West Posted November 14, 2018 Author Share Posted November 14, 2018 Thank you @Faqole, she's using Google Chrome :) Yes indeed @Optic14, I'll check with her :) Thank you @bfarber, I'll do a one on one tech call and figure it out with your ideas :) Many thanks Melissa Link to comment Share on other sites More sharing options...
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