Hello,

we are using the incoming email feature of commerces support. For historical reasons our support address has dozen of aliases. We experienced that emails sent to addresses not associated with a department are not processed but deleted without notice.

Would be really great if you could implement a catch-all option or fallback department for addresses that are not associated.

At least emails should not be deleted by the system if they are not processed.

Maybe I am not understanding your issue entirely but I would suggest forwarding your outdated email aliases to a corresponding active email address on your email server. That way it can be piped into Commerce to the right department and caught before ever entering Commerce.

I agree with Jim here. This isn’t a software issue, instead it’s a server config issue. Alias your legacy email addresses to another active email that commerce watches and will import into the correct department based on your needs.