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August 10, 20186 yr On 8/9/2018 at 9:45 AM, Heosforo said: Hello @The Asian It seems that you are installing as a plugin. This works with Pages App. Page Management -> Databases -> Add Database -> Upload database. I see I did it wrong. Thanks for pointing that out!
August 13, 20186 yr Author Add category images (as request) This is a little trick since you can't add images to database categories. 1. Go to Pages -> Templates -> Database Tickets Category Open: categoryRow Replace all that code with this new one: {{$RecordsClass = $category::$contentItemClass;}} {{if $category->can('view')}} {{$lastPost = $category->lastPost();}} <div class='ipsGrid_span3 ipsBox ipsPad_half ipsSpacer_top ipsSpacer_bottom ipsDataItem ipsDataItem_responsivePhoto ipsClearfix' data-categoryID="{$category->_id}"> <h4 class='ipsType_sectionTitle ipsType_sectionTitle ipsType_center' title='{{if \IPS\Member::loggedIn()->isAdmin()}}ID: ticket_cat{$category->_id}{{endif}}'> <a title='{$category->_title}' href="{$category->url()}">{$category->_title}</a> </h4> <div class='ipsSpacer_top ipsClearfix'> <a data-ipstooltip="" title='{$category->_title}' href="{$category->url()}"><div class='ticket_cat' id='ticket_cat{$category->_id}'></div></a> <p class='ipsType_center ipsPad'>{$category->_description|raw}</p> </div> {{if $category->can('add')}} <a class="ipsButton ipsButton_medium ipsButton_important ipsButton_fullWidth" href="{$category->url()->setQueryString( array( 'do' => 'form', 'd' => \IPS\cms\Databases\Dispatcher::i()->databaseId ) )}">{lang="cms_add_new_record_button" sprintf="\IPS\cms\Databases::load( $category->database_id )->recordWord( 1 )"}</a> {{endif}} </div> {{endif}} 2. Add this css to your custom.css .ticket_cat { height: 140px; background-position: center; background-repeat: no-repeat; -webkit-background-size: cover; -moz-background-size: cover; -o-background-size: cover; background-size: cover; } #ticket_catID { background-image: url(IMAGE_URL); } Now as admin you will be able to see each category ID (mouse over), so you can add each image through css: Demo Edited August 13, 20186 yr by Heosforo
August 14, 20186 yr Author If anyone is getting "Something went wrong. Please try again" when creating the tickets page. Just go to your Tickets database settings and change his Database key to: db_tickets
August 20, 20186 yr Author 1 hour ago, Unlucky said: Hi, For some reason the U&P for the demo is not currently working Hello. Thanks, I had forgotten ? Check it now.
August 20, 20186 yr Author @Unlucky Yes, I'm sorry.Please use any other famous character from the list Password: test Edit: Test account fixed, just in case. User: Test Password: test Edited August 20, 20186 yr by Heosforo
September 7, 20186 yr Hi, there is: no paper pin icon wenn the ticket is pinned no icon for ticktes closed for comments no icon or tag for popular ticket It would probably worth to add this to the future versions Edited September 7, 20186 yr by Sonya*
September 7, 20186 yr Author @Sonya* I couldn't think where to put this 😅, is it okay this way? Edited September 7, 20186 yr by Heosforo
September 7, 20186 yr Hi, I am trying to add Tickets.xml as a plugin - Is that correct because I get this error - A configuration or server error has occurred 3C145/3 Something went wrong. Please try again.
September 7, 20186 yr Author 1 minute ago, Unlucky said: Hi, I am trying to add Tickets.xml as a plugin - Is that correct because I get this error - A configuration or server error has occurred 3C145/3 Something went wrong. Please try again. Hello. No sorry, this works with Pages. If you have it: Page Management -> Databases -> Add Database -> Upload database.
September 7, 20186 yr Author ADD BAGDES (as request) pinned, closed, featured etc.. If you have already installed this Database, just follow this step: 1. Page Management -> Templates -> Open: Database Tickets Records -> Entry Replace all code with this new one: <div class='ipsGrid ipsGrid_collapsePhone ipsDataItem'> <div class='ipsGrid_span1 ipsType_light ipsType_center ipsPad ipsResponsive_hidePhone'>#{$record->primary_id_field}</div> <div class='ipsGrid_span1 ipsPad'>{$record->customFieldDisplayByKey('db_field_priority')|raw}</div> <div class='ipsGrid_span4 ipsPad ipsType_left'> <div class='ipsPhotoPanel ipsPhotoPanel_tiny'> {template="userPhoto" app="core" group="global" params="$record->author(), 'tiny'"} <div> <div data-ipsTruncate data-ipsTruncate-size='1 lines' data-ipsTruncate-type='remove'><a href="{$record->url()}" data-ipstooltip="" title="{$record->_title}">{wordbreak="$record->_title"}</a></div> <p class='ipsType_reset ipsType_medium ipsType_blendLinks'> {{if $record->canEditTitle()}}{{if $record->unread()}}<i data-ipstooltip="" title='{lang="calperm_perm__reply"}' class="fa fa-commenting-o" aria-hidden="true"></i> {{endif}}{{endif}}{template="userLink" app="core" group="global" params="$record->author(), $record->warningRef()"} </p> </div> </div> </div> <div class='ipsGrid_span2 ipsPad ipsType_light ipsType_left ipsResponsive_hidePhone'> <a data-ipstooltip="" title='{$record->container()->_title}' href="{$record->container()->url()}">{$record->container()->_title}</a></div> <div class='ipsGrid_span2 ipsPad ipsType_light ipsResponsive_hidePhone'> {{if $record->locked()}}<span class='ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_warning' data-ipsTooltip title='{lang="locked"}'><i class='fa fa-lock'></i></span> {{endif}} {{if $record->isFutureDate() || $record->mapped('pinned') || $record->mapped('featured') || $record->hidden() === -1 || $record->hidden() === 1 || $record->hidden() === -2}} {{if $record->isFutureDate()}} <span><span class=" ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_warning" data-ipsTooltip title='{$record->futureDateBlurb()}'><i class='fa fa-clock-o'></i></span></span> {{elseif $record->hidden() === -1}} <span><span class="ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_warning" data-ipsTooltip title='{$record->hiddenBlurb()}'><i class='fa fa-eye-slash'></i></span></span> {{elseif $record->hidden() === -2}} <span><span class="ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_warning" data-ipsTooltip title='{$record->deletedBlurb()}'><i class='fa fa-trash'></i></span></span> {{elseif $record->hidden() === 1}} <span><span class="ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_warning" data-ipsTooltip title='{lang="pending_approval"}'><i class='fa fa-warning'></i></span></span> {{endif}} {{if $record->mapped('pinned')}} <span><span class="ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_positive" data-ipsTooltip title='{lang="pinned"}'><i class='fa fa-thumb-tack'></i></span></span> {{endif}} {{if $record->mapped('featured')}} <span><span class="ipsBadge ipsBadge_new ipsBadge_small ipsBadge_icon ipsType_center ipsBadge_intermediary" data-ipsTooltip title='{lang="featured"}'><i class='fa fa-star'></i></span></span> {{endif}} {{endif}} <span class=' ipsBadge ipsBadge_large ipsType_success'>{$record->customFieldDisplayByKey('db_field_status', 'processed')}</span> </div> <div class='ipsGrid_span2 ipsPad ipsType_light'> <p class='ipsType_reset ipsResponsive_hidePhone ipsType_medium ipsType_light'>{datetime="$record->mapped('date')"}</p> <p class='ipsType_reset ipsResponsive_hideDesktop ipsPos_right ipsType_small ipsType_light'>{datetime="$record->mapped('date')"}</p> </div> </div> Done. Edited September 8, 20186 yr by Heosforo
September 7, 20186 yr Liking it so far 👍 I tried so hard to figure out how IPS does it for their support (commerce) and probably got it somewhat. Remove <span class=' ipsBadge ipsBadge_large ipsType_success'>{$record->customFieldDisplayByKey('db_field_status', 'processed')}</span> Replace {{if $row->author() == $row->lastCommenter() || !$row->author() == !$row->lastCommenter() || $row->locked()}} {{if $row->locked()}} <span class='ipsType_negative'>Closed</span> {{elseif $row->author() == $row->lastCommenter()}} <span class='ipsType_issue'>Awaititing Response</span> {{elseif !$row->author() == !$row->lastCommenter()}} <span class='ipsType_success'>Customer Response</span> {{endif}} {{endif}} For anyone whose looking for little bit more automatically for status updates. Edited September 7, 20186 yr by Goza
September 8, 20186 yr I obviously have no clue how to install this. I tried loading the xml and this is what I got.
September 8, 20186 yr Thank you, that worked. But... how do I set up the ticket system to where only me and the member submitting the ticket only sees the ticket instead of everyone in an entire group and such?
September 8, 20186 yr Author @Darrell England I think it's made to work as you say, you're right. You'll need to edit each category and change this: Then you should be able to play with Database permissions as you wish. Let me know if thats helps. Edited September 8, 20186 yr by Heosforo
September 8, 20186 yr On 8/13/2018 at 8:03 AM, Heosforo said: NEVER MIND... I found custom.css Edited September 8, 20186 yr by Darrell England
September 8, 20186 yr 20 hours ago, Heosforo said: ADD BAGDES (as request) pinned, closed, featured etc.. 1. Page Management -> Templates -> Open: Database Tickets Records -> Entry Replace all code with this new one: Where is the Open: Database Tickets Records -> Entry?
September 8, 20186 yr Author @Darrell England That's weird, could you download it again? You should see something like this: You could also try cleaning your site cache:Admincp -> Support -> Something isn't working correctly -> Go. Please let me know.
September 8, 20186 yr 3 hours ago, Heosforo said: You could also try cleaning your site cache:Admincp -> Support -> Something isn't working correctly -> Go. Please let me know. I removed the database, cleared cache the way you said, re-downloaded file, uploaded xml and it's still not there. Edited September 8, 20186 yr by Darrell England
September 8, 20186 yr Author 2 hours ago, Darrell England said: I re-downloaded file, uploaded xml and it's still not there. Please one more time. As you said, templates wasn't add correctly. It seems to be working now.
