Database Tickets / Support

[itismejoey]

9 hours ago, Goza said:

Edit your field and go to Display options at the very bottom. 

Great that works. Kinda... I'd like it so that my members can't set the status and priority. Is that a possible permission to set that only certain groups can change those fields?

Also, am I supposed to see an area that I can change the fields? 
https://gyazo.com/086f15c1f151ddd2e5df8f0a5883d445

Edited March 14, 2019 by itismejoey

[PatrickZ]

@itismejoey are you using 4.4.1 or 4.4? Is it still working? Doesn't seem like it is going to get an update.

Edited March 14, 2019 by Patrick Ziermann

[David25]

Hello,

I have 4 category's set up, for different tickets. I would like it so that when you create a ticket it bring up a template in the editor box, but each category would have a different template. Now ive made a field to do this, however the field "Content" is the only field that shows when the ticket is sent? I have tried to find it within the templates to change this, however I have no luck.

Its odd, as the custom field I have made shows up in the ticket editor, however once you send the ticket it doesn't show and only shows the default "content" field which isn't what I want to show.

Do you know a work around it?

[itismejoey]

On 3/14/2019 at 6:09 AM, PatrickZ said:

@itismejoey are you using 4.4.1 or 4.4? Is it still working? Doesn't seem like it is going to get an update.

4.4.2 now.

[Lucas James]

    

Edited May 24, 2019 by Lucas James
ignore

[aXenDev]

.

Edited June 16, 2019 by krystek1s2k

[PrettyPixels]

It looks like the demo site is no longer working. Do you know when this will be back up?

[Unlucky]

Never will,

He run off with a duffle bag full of invision customers cash and has dropped support for all paid themes and whatever else.

[AmericanRev2]

6 hours ago, Unlucky said:

Never will,

He run off with a duffle bag full of invision customers cash and has dropped support for all paid themes and whatever else.

How do you know this?

[kmk]

12 minutes ago, fix3r said:

How do you know this?

Hollywood movies 👨‍💻

[Unlucky]

Because we had just bought one of his expensive themes before he dropped support for it

[Pete T]

19 hours ago, Unlucky said:

Because we had just bought one of his expensive themes before he dropped support for it

Guess the theme you are talking about is chocolate, due to few people have been getting unofficial support from myself. Back on topic could be good reason why the developer left but we will never know.

Edited July 23, 2019 by Pete T

[Tripp★]

5 hours ago, Unlucky said:

Because we had just bought one of his expensive themes before he dropped support for it

That doesn't even surprise me anymore. 

[AmericanRev2]

11 hours ago, Pete T said:

Guess talking about chocolate as only one I know and one been make unofficial update for, but no one know why just stopped could be personal but only item agree they should come made clear why and believe could made issue better.

I've read this 3 times and still have no idea what it says 😅

[Pete T]

7 hours ago, fix3r said:

I've read this 3 times and still have no idea what it says 😅

I have corrected my poor grammar but then this mainly due to my dyslexia i have no shame in making public.

[DeRealDeano]

Hello guys,

Does anyone know if this will be updated for 4.5?

Thanks.

[Steph40]

On 10/30/2020 at 6:56 PM, DeRealDeano said:

Hello guys,

Does anyone know if this will be updated for 4.5?

Thanks.

It won't be updated but it still works, just download 4.3 version and install the database manually.

[Danresix]

On 2/17/2021 at 1:29 PM, Steph40 said:

It won't be updated but it still works, just download 4.3 version and install the database manually.

Could you explain in more detail how to install this plugin on version 4.5?

[PresidentPL]

All working fine on 4.7.5. Thank you buddy 🙂

[Dean_]

Anyone able to get this updated for 4.7.x?

I have an installation of it, but not templates were imported, despite numerous attempts.