Lasse Heidelbach Posted December 4, 2017 Share Posted December 4, 2017 Hello Everybody, We have tried to get in contact with IPS support for over a month now, but have not heard from them. We have sent 3 e-mails to IPS support and have also received their standard reply that tells, that they will get back to us as soon as possible. Normally IPS support replies within 24-48 hours. Have anyone else experienced the same thing?Best regards Lasse HeidelbachCommunity Managerwww.dindetbat.dk Denmark Link to comment Share on other sites More sharing options...
Meddysong Posted December 4, 2017 Share Posted December 4, 2017 No, I always get replies within the standard timeframes. Have you tried contacting them from your client account? Link to comment Share on other sites More sharing options...
Lasse Heidelbach Posted December 4, 2017 Author Share Posted December 4, 2017 No, I have always contacted them via the support e-mail address. Have you been in contact with IPS support recently? Link to comment Share on other sites More sharing options...
Daniel F Posted December 4, 2017 Share Posted December 4, 2017 Hi, I'm really sorry to see that you had trouble contacting us. I'll also ask someone to look into this. For the next time I would suggest to use our contact form https://invisioncommunity.com/contact-us Link to comment Share on other sites More sharing options...
Lasse Heidelbach Posted December 4, 2017 Author Share Posted December 4, 2017 Hello Daniel, Thanks. I assumed that I could use the same e-mail to IPS Support, that I have been using for the past 3 years and when I get a confirmation e-mail, that tells me, that one of your agent will respond and will get back to me, then I assume that is okay and that I will hear from you. Link to comment Share on other sites More sharing options...
bfarber Posted December 4, 2017 Share Posted December 4, 2017 I apologize for the delayed response. This was a bit of a non-standard scenario (i.e. not a general sales or support request) and is being assigned out. I see Charles responded earlier today - feel free to follow up if you have any more questions. In the mean time, we will definitely handle any support inquiries in our standard support timeframe for your account. Thanks! Link to comment Share on other sites More sharing options...
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