Profile pics/thumbs are gone after upgrade to 4.2

[Apfelstrudel]

Hi,

today I upgraded my testboard. After having finished the procedure successfully we had no more profile pics. The link is still there but the files are gone.

Our testboard has no template mods.

What happened? Anybody else had this strange behavior?

[Apfelstrudel]

Am I really the only one having this issue? I can't open a ticket because I got it on my testing system. But I do not want to upgrade my life site if there is a chance loosing all my profile pics.

[Mack_au]

Didn't happen to me.

Are they broken images? 

If you have access to the server you are hosted on, can you copy the folder over to the test server?

[Apfelstrudel]

My test system isn't a copy of my life system. There I have 10 testing profiles only. 

Yes, the profile links show broken images which don't exist amymore. 

[Teddy Rogers]

I noticed something similar happened on my board too after updating to 4.2, not all profile pics though some of them...

Ted.

[Apfelstrudel]

Hello @Teddy Rogers,

what did support say?

Today we did a test upgrade with our 1:1 xampp copy of our live board and had exactly the same problem with some users.

But support asked us for access we can't do because of xampp.

Anyone else having broken profile avatars after upgrade?

[Teddy Rogers]

30 minutes ago, Apfelstrudel said:

what did support say?

I haven't raised a support ticket for them to take a look. I have left it with the affected members to update their avatars...

Ted.

[Apfelstrudel]

If it would be that easy. We have around 100k users and I can't check them all.

[Stuart Silvester]

On ‎08‎/‎08‎/‎2017 at 0:59 PM, Teddy Rogers said:

I haven't raised a support ticket for them to take a look. I have left it with the affected members to update their avatars...

Ted.

Please submit a ticket for my attention so that I can take a look