Cannot access ACP

[Ulmar]

Hi guys & gals,

First off, I'm a big big rookie regarding IP.Board forums (and forums in general).

I just bought one off (within cloud) yesterday, to my surprise, after purchase, I did not receive any e-mail (you do receive one when you initiate a demo) for the adminACP logs.

I do not have anywhere a "AdminACP login" section on the forum at its current stage.. although I just added "/admin" into the url and did get a login/password page.

I never got asked to input an admin login/password so I tried logging in through my client credentials -- it doesn't work, I've already lost a day on my sub because of this.

Now is it just me being a rookie or there is something indeed wrong ? 

 

Thanks to all in advance.

[Ulmar]

I even tried changing through the update section (attached file) -- nothing works.

[Misi]

23 minutes ago, Ulmar said:

I do not have anywhere a "AdminACP login" section on the forum at its current stage.. 

 

 

 

[Ulmar]

This is what it looks like to me... I need to login as admin to access ACP right ? 

I don't see anything -- am I blind or just stupid ?

[Misi]

2 minutes ago, Ulmar said:

This is what it looks like to me... I need to login as admin to access ACP right ? 

You are not logged in.

[Ulmar]

yes that is my issue.. I tried logging in with my client credentials -- it's not working ! 

am I supposed to create a normal member account and then login ? 

[Misi]

1 minute ago, Ulmar said:

yes that is my issue.. I tried logging in with my client credentials -- it's not working ! 

With the IPS login? It's not going to work if your forum has been setup with another name and/or password.

[Ulmar]

I bought an IPS forum -- that is all I did.

I never received any login or anything -- the only credentials I have is my IPS "CLIENT" credentials.

 

 

[Misi]

1 minute ago, Ulmar said:

I bought an IPS forum -- that is all I did.

I never received any login or anything -- the only credentials I have is my IPS "CLIENT" credentials.

Please wait for a staff member to solve this problem.

[Ulmar]

@Misi I was hoping to get it resolved before staff (as I opened a ticket yesterday and still no reply) --  thanks for your help in any case !

Do you know how long it generally takes staff support to respond to a ticket ? are they reactive? 

 

Regards,

[Daniel F]

What's the ticket id? I'll take a look

[Ulmar]

Hi sir,

 

#984667

[Misi]

Click on staff. What do you see?

[Daniel F]

29 minutes ago, Ulmar said:

Hi sir,

 

#984667

I have replied

[Ulmar]

Hi,

 

My issue is resolved, thanks to you both.

 

Regards,

[steve00]

1 hour ago, Ulmar said:

Hi guys & gals,

First off, I'm a big big rookie regarding IP.Board forums (and forums in general).

I just bought one off (within cloud) yesterday, to my surprise, after purchase, I did not receive any e-mail (you do receive one when you initiate a demo) for the adminACP logs.

I do not have anywhere a "AdminACP login" section on the forum at its current stage.. although I just added "/admin" into the url and did get a login/password page.

I never got asked to input an admin login/password so I tried logging in through my client credentials -- it doesn't work, I've already lost a day on my sub because of this.

Now is it just me being a rookie or there is something indeed wrong ? 

 

Thanks to all in advance.

As weekend you might have to wait longer for communication from staff (including support) which is likely why you didn't receive any email