Ulmar Posted July 16, 2017 Posted July 16, 2017 Hi guys & gals, First off, I'm a big big rookie regarding IP.Board forums (and forums in general). I just bought one off (within cloud) yesterday, to my surprise, after purchase, I did not receive any e-mail (you do receive one when you initiate a demo) for the adminACP logs. I do not have anywhere a "AdminACP login" section on the forum at its current stage.. although I just added "/admin" into the url and did get a login/password page. I never got asked to input an admin login/password so I tried logging in through my client credentials -- it doesn't work, I've already lost a day on my sub because of this. Now is it just me being a rookie or there is something indeed wrong ? Thanks to all in advance.
Ulmar Posted July 16, 2017 Author Posted July 16, 2017 I even tried changing through the update section (attached file) -- nothing works.
Misi Posted July 16, 2017 Posted July 16, 2017 23 minutes ago, Ulmar said: I do not have anywhere a "AdminACP login" section on the forum at its current stage..
Ulmar Posted July 16, 2017 Author Posted July 16, 2017 This is what it looks like to me... I need to login as admin to access ACP right ? I don't see anything -- am I blind or just stupid ?
Misi Posted July 16, 2017 Posted July 16, 2017 2 minutes ago, Ulmar said: This is what it looks like to me... I need to login as admin to access ACP right ? You are not logged in.
Ulmar Posted July 16, 2017 Author Posted July 16, 2017 yes that is my issue.. I tried logging in with my client credentials -- it's not working ! am I supposed to create a normal member account and then login ?
Misi Posted July 16, 2017 Posted July 16, 2017 1 minute ago, Ulmar said: yes that is my issue.. I tried logging in with my client credentials -- it's not working ! With the IPS login? It's not going to work if your forum has been setup with another name and/or password.
Ulmar Posted July 16, 2017 Author Posted July 16, 2017 I bought an IPS forum -- that is all I did. I never received any login or anything -- the only credentials I have is my IPS "CLIENT" credentials.
Misi Posted July 16, 2017 Posted July 16, 2017 1 minute ago, Ulmar said: I bought an IPS forum -- that is all I did. I never received any login or anything -- the only credentials I have is my IPS "CLIENT" credentials. Please wait for a staff member to solve this problem.
Ulmar Posted July 16, 2017 Author Posted July 16, 2017 @Misi I was hoping to get it resolved before staff (as I opened a ticket yesterday and still no reply) -- thanks for your help in any case ! Do you know how long it generally takes staff support to respond to a ticket ? are they reactive? Regards,
Daniel F Posted July 16, 2017 Posted July 16, 2017 29 minutes ago, Ulmar said: Hi sir, #984667 I have replied
Ulmar Posted July 16, 2017 Author Posted July 16, 2017 Hi, My issue is resolved, thanks to you both. Regards,
steve00 Posted July 16, 2017 Posted July 16, 2017 1 hour ago, Ulmar said: Hi guys & gals, First off, I'm a big big rookie regarding IP.Board forums (and forums in general). I just bought one off (within cloud) yesterday, to my surprise, after purchase, I did not receive any e-mail (you do receive one when you initiate a demo) for the adminACP logs. I do not have anywhere a "AdminACP login" section on the forum at its current stage.. although I just added "/admin" into the url and did get a login/password page. I never got asked to input an admin login/password so I tried logging in through my client credentials -- it doesn't work, I've already lost a day on my sub because of this. Now is it just me being a rookie or there is something indeed wrong ? Thanks to all in advance. As weekend you might have to wait longer for communication from staff (including support) which is likely why you didn't receive any email
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