Purchasing subscription when renewal/invoice is pending

[MSUKForum]

When  a user has purchased a subscription package and it expires, if they try to add it to their basket they get this message:

Quote

Sorry, there is a problem

You are only allowed to purchase one of this product, and you have already done so.

Error code: 1X247/1

 

I understand this as they must pay through the invoice but it would be a lot better if this screen redirects to the payments for invoice renewal, instead of an error that is confusing to the user.

[Netherlord]

Can something be done about this? I have members who want subscriptions and cannot purchase!

[Netherlord]

They expired for my users and they can't purchase more

[DSystem]

I also opened a topic on this subject and had no answer.

Then I found the solution:

AdminCP-> Commerce-> Products -> Edit-> Client Area Settings -> Allow customer to renew? ENABLE
 

 

 

 

[Netherlord]

22 minutes ago, DSystem said:

I also opened a topic on this subject and had no answer.

Then I found the solution:

AdminCP-> Commerce-> Products -> Edit-> Client Area Settings -> Allow customer to renew? ENABLE
 

 

 

 

They still get an error when attempting to purchase from store after expiry though right? Or does this change that?

[Netherlord]

Ok so I've made it so purchases do not expire so soon if not paid. A year then added a link in the purchase popup. This is not very intuitive. Actually hurts subscriptions by making it hard for them to purchase.

When a product expires it should allow you to repurchase from the store with whatever new terms you select I think.

[DSystem]

Yes. To work around the problem I changed the error text in languages:

key: err_subscription_bought

in:

You are only allowed to purchase one of this product, and you have already done so.

for:

You can subscribe to this item once. <br /> Renew your subscription <a href='/clients/purchases/'> Clicking Here </a>. </ Br> (Then click the "Renew Now" button)

 

 

[Netherlord]

1 minute ago, DSystem said:

Yes. To work around the problem I changed the error text in languages:

key: err_subscription_bought

in:

You are only allowed to purchase one of this product, and you have already done so.

for:

You can subscribe to this item once. <br /> Renew your subscription <a href='/clients/purchases/'> Clicking Here </a>. </ Br> (Then click the "Renew Now" button)

 

 

Just did something similar myself.

[Tom S.]

I don't believe the Commerce app has been properly optimised to manage membership subscriptions. It works adequately but on closer inspection many flaws can be found. It seems crazy to me as I would expect many users to have a subscription model in place. I must be wrong as IPS don't seem to prioritise that app at all.

Sometimes I feel I'm the only person using the app 

 

[Netherlord]

2 minutes ago, Tom S. said:

I don't believe the Commerce app has been properly optimised to manage membership subscriptions. It works adequately but on closer inspection many flaws can be found. It seems crazy to me as I would expect many users to have a subscription model in place. I must be wrong as IPS don't seem to prioritise that app at all.

Sometimes I feel I'm the only person using the app 

 

I'd like to see improvements myself subscriptions mainly...

[CP_User]

Me to this has always caused issues for us since moving from the old subscription. @DSystem I will try your suggestion and see if this helps.

But I hope IPS really do look into this with v4.3 - Please, PLEASE take some time and listen to the issues we face!

[DSystem]

New topic on this subject !!!