Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
Webman97 Posted July 18, 2015 Posted July 18, 2015 My forum can be found at http://www.darkvault.co and is running IPB v4.0.10.2. I am getting the error code EX2 and cannot find any documentation online to help me resolve this issue. Does anyone have any knowledge as regarding how to troubleshoot/resolve this issue? Thanks!
Daniel F Posted July 18, 2015 Posted July 18, 2015 take a look at your error log ( files are located in the uploads/logs/ directory or via acp> system> support > system logs )
Saurabh Jain Posted July 18, 2015 Posted July 18, 2015 My forum can be found at http://www.darkvault.co and is running IPB v4.0.10.2. I am getting the error code EX2 and cannot find any documentation online to help me resolve this issue. Does anyone have any knowledge as regarding how to troubleshoot/resolve this issue? Thanks!Thsi is a known bug in IPS 4 I had this in all my three communitoies at different times...at one time it was told to me it is widget caching issue another time.....nothing wa stold............ Solution - open a ticket ....and wait for 3 minium days 1 they will say upgrade to latest version and run support inside....2 they will say this requires level 2 support and after couple of days ur problem will be solved.............I had done this step for all three communities..... I think the reason is - all problems are solved manually - instaed of bug tracker..... oh here is the solution in one ticket...........--------------------- new replyThis is because the Recent Entries widget was deprecated, which your "Blogs" block in the Pages application uses. I would recommend creating a new block using the Entry Feed plugin instead, and adjust it accordingly to suit your needs.
Ralf Herrmann Posted July 18, 2015 Posted July 18, 2015 Please don’t spread false information, Saurabh Jain. That error message doesn’t point to a “known bug”. It’s also not true that you have to wait “a minimum 3 days” to have support tickets resolved. You are right about one thing though: it’s the correct procedure to open a support ticket in such a case. If the software is up to date, that error can appear because of customizations, misconfigurations, server-specific problems, and unknown bugs in the IPS software. Reporting the error in the bug tracker itself wouldn’t help at all, because the cause would remain unknown. It needs to be checked out on the specific site which shows that error.
Marcher Technologies Posted July 18, 2015 Posted July 18, 2015 EX2 is an uncaught database driver error. The exact nature of which will be in the logs, and will differ pretty much every time. It cannot possibly in itself be a known bug, because it occurring is a symptom of a bug somewhere in some code existing, not a bug in the code returning the error itself, nor even an indication of a bug in the core software.
wmarcy Posted July 18, 2015 Posted July 18, 2015 I have had it happen a couple of times, and I have resolved it by disabling all of my plugins, and enabling them one by one with a test in between. YMMV though.
Saurabh Jain Posted July 18, 2015 Posted July 18, 2015 Please don’t spread false information, Saurabh Jain. That error message doesn’t point to a “known bug”. It’s also not true that you have to wait “a minimum 3 days” to have support tickets resolved. You are right about one thing though: it’s the correct procedure to open a support ticket in such a case. If the software is up to date, that error can appear because of customizations, misconfigurations, server-specific problems, and unknown bugs in the IPS software. Reporting the error in the bug tracker itself wouldn’t help at all, because the cause would remain unknown. It needs to be checked out on the specific site which shows that error. I am sory if you find it fale I had the same issue and so though of sharing I ahve created twice teh ticket/.... and it had same procedures.... ------------------ I can tell u another example if u wanna know - my ticket are open......... when we update from 3 .x to 4.x entry images of blog are lost......... I had to suffer in my mechanical site which was self hosted.... it wa sthen resolved.....almost 2 months ago... they asked me for back up and then resolved it............ last week I upgraded my mangemnet site which is on cloud -- it has also lost the images..........they have asked clous support for back mech site upgrade was 4.2 mangemnet site upgrade was 4.10 from 3.7 --- and surprisingly images were there after upgrade - it were lost with bacground process completition........... In one forum support staff has agreed - that we cannot rely on bug tracker status as the problems are more solved by tickets .... I do apologies once again for same..... but hope as a customer i can share my feedback Regards Saurabh Regards Saurabh
Recommended Posts
Archived
This topic is now archived and is closed to further replies.