Jump to content

Mobile users reporting issues with downloads


catbreadbat

Recommended Posts

I submitted a ticket to IPS already, but figured they won't get to it for some time, so I was hoping someone here could help me with this.

 

I've had 3 members, in the past 2 days, report they are not able to download any files from my downloads system, while on their mobile device. They can download just fine from a desktop site though. All users are on Android 5.0+, using Google Chrome as their browser.

 

I had one of them record a video of the issue they are experiencing, as I am not able to replicate it:https://youtu.be/GA-kYqUmiOw

WhenI tested, everything works just fine.

User testing for me, reported they were able to download a file, with Firefox, using request desktop view.

 

I also had them try request desktop view with Chrome, but file did NOT download.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...