Hexsplosions Posted May 21, 2015 Author Posted May 21, 2015 For what it's worth, my original post was intended to request a way of knowing what has been fixed in a release. The current use of release notes is satisfying that need rather nicely, so thank you to @Lindy, @Charles, and the rest of the IPS team, for making that happen.
Dll Posted May 21, 2015 Posted May 21, 2015 If you have so many people with 'my site is down' problems right now that no-one within the company can spend 15 minutes a day updating your public facing bug tracker, then clearly there's a major problem somewhere!
Management Charles Posted May 21, 2015 Management Posted May 21, 2015 For what it's worth, my original post was intended to request a way of knowing what has been fixed in a release. The current use of release notes is satisfying that need rather nicely, so thank you to @Lindy, @Charles, and the rest of the IPS team, for making that happen.Glad you like those. I won't always do a full list but do try to hit any interesting highlights though I did forget to mention some of the non-bug enhancements put in 4.0.6.
Management Charles Posted May 21, 2015 Management Posted May 21, 2015 Updated 4.0.6 notes. Nothing exciting just some tweaks to make things easier to use as some areas were causing confusion.
TheSonic Posted May 21, 2015 Posted May 21, 2015 We are currently focused on client-impacting issues presented in tickets. Issues that cause things to simply not work. Many of these issues are duplicated in the bug tracker and every so often we go through and clean it up.I submitted a bugreport and 3 tickets in the last 8 weeks about a "clientimapcting" issue.... No one cares.... All IPS cares about is my creditcardnumber taking the renewals (happend last night). Yeah, 8 weeks means IPS denies support for 1/3 of a support-period (6 months). Tell me how i can submit a "client-impacting" issue and see somebody watching about the issue.
Hexsplosions Posted May 21, 2015 Author Posted May 21, 2015 I submitted a bugreport and 3 tickets in the last 8 weeks about a "clientimapcting" issue.... No one cares.... All IPS cares about is my creditcardnumber taking the renewals (happend last night). Yeah, 8 weeks means IPS denies support for 1/3 of a support-period (6 months). Tell me how i can submit a "client-impacting" issue and see somebody watching about the issue. I think that's more than a little harsh. There's probably a lot of thought that goes into prioritisation of issues and perhaps yours just aren't the big hitters at the moment.In all my time here I have never seen IPS to care more about sales than about service. Yes, they're a business and they need to make money, but there's no way I'd classify them as you have.IPS: Please feel free to close this topic, I wanted to make suggestions about the bug tracker, not instigate bashing about bugs. I think it's run its course.
TheSonic Posted May 21, 2015 Posted May 21, 2015 never seen IPS to care more about sales than about service. Yes, they're a business and they need to make money, but there's no way I'd classify them as you have..Same here until this bug happens... i recommend IPS to a LOT of people and still do, but leaving bugs unsolved - AND UNANSWERED - is not the right way - it never happend to me... Even Lindy said, it's not normal it takes that long to solve bugs....Now, antoher two weeks later, nothing happens... Don't get me wrong and sorry if it sounds harsh.... But i really don't know how i can take teir attention to such bugs. It's "client-impacting" for me... and yes, i waited, because they told me, it's not priority and i accepted that. But 8 weeks is bit to heavy. Even if it's not solved, but i think just an answer would be not too much for a customer....
Hexsplosions Posted May 21, 2015 Author Posted May 21, 2015 The best thing to do would be to raise a support ticket and have them address your issues that way. They've said openly that most bugs are being fixed through support tickets. Take advantage!
Tripp★ Posted May 21, 2015 Posted May 21, 2015 ...All IPS cares about is my creditcardnumber taking the renewals... This needs the mother of all "Citation Needed" stamps. Same here until this bug happens... i recommend IPS to a LOT of people and still do, but leaving bugs unsolved - AND UNANSWERED - is not the right way - it never happend to me... Even Lindy said, it's not normal it takes that long to solve bugs....Now, antoher two weeks later, nothing happens... Don't get me wrong and sorry if it sounds harsh.... But i really don't know how i can take teir attention to such bugs. It's "client-impacting" for me... and yes, i waited, because they told me, it's not priority and i accepted that. But 8 weeks is bit to heavy. Even if it's not solved, but i think just an answer would be not too much for a customer.... Give them time, there's 21 pages of "Pending Bugs" assuming that's 25 a page, that's well over 500 bugs that they're looking into with there being over 5,000 bug reports in the tracker, it's clear evidence that they're getting through them as fast as humanly possible. One bug can take a while to fix 500, will take some time. They fix huge swaths of bugs on each update, and quite a number of people have said it's probably best to wait for 4.1 or something. I've waited what seems like forever for some of my tickets to be answered, if it's on the tracker or if it's in the support tickets they'll get to it when they can. Please take some free advice; get up, go outside, enjoy some fresh air, calm down and come back when you're calm. Sorry if that sounds "too harsh" but you seriously need to chill out. It seems to me that there's updates being released every week or so, as others have said; give it time. See if theres anything you can do to fix it yourself, that way you can learn about IPS4, PHP and coding - its what I do, whilst I'm waiting. But then again I didn't jump straight into updating my forums without a backup.
TheSonic Posted May 21, 2015 Posted May 21, 2015 Please take some free advice; get up, go outside, enjoy some fresh air, calm down and come back when you're calm. Sorry if that sounds "too harsh" but you seriously need to chill out. It seems to me that there's updates being released every week or so, as others have said; give it time. See if theres anything you can do to fix it yourself, that way you can learn about IPS4, PHP and coding - its what I do, whilst I'm waiting. But then again I didn't jump straight into updating my forums without a backup. Thanks for your advice - you may be right and i am normally chilled - but i just feel left alone. Reading your post helps, you were probablly in the same boat We tried to fix the bug, but we have to apply the code every release they make. I am a big fan of the rapid releases, because most of them make things better. But it's a pain to apply the code everytime a update is released... Yeah... Seems the only way is to wait a little bit more. ' Thanks.
MADMAN32395 Posted May 29, 2015 Posted May 29, 2015 Thanks for your advice - you may be right and i am normally chilled - but i just feel left alone. Reading your post helps, you were probablly in the same boat We tried to fix the bug, but we have to apply the code every release they make. I am a big fan of the rapid releases, because most of them make things better. But it's a pain to apply the code everytime a update is released... Yeah... Seems the only way is to wait a little bit more. ' Thanks. I can also see it from their side too. If someone who is on 401 has a bug, but said bug is not fixed until 412, that means they have one less person trying an update to see what fixes/breaks what. I run my whole game through the forums/suite, so I understand problems on our side too, having downtime, bugs, etc. But hey, if something breaks beyond usage, I am glad there is a critical button to check. Every update, I go around and click on stuff to try to make it do something else.
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