planetalk Posted January 30, 2015 Share Posted January 30, 2015 Hi. I'm trying to upgrade using the automatic upgrade but it keeps telling me that the ftp credentials are incorrect. They're not. I've checked them over and over again. The only think I can think is that I have the path to the directory wrong. My forum is in a folder called 'forum' and it's in the 'public_html' directory. I assume I just write public_html/forum for the path. Is that right?KL Link to comment Share on other sites More sharing options...
John_C Posted January 30, 2015 Share Posted January 30, 2015 I've had the same issue for a while, so I just get them to do the install for me now. Link to comment Share on other sites More sharing options...
Rhett Posted January 30, 2015 Share Posted January 30, 2015 The path would be related to your FTP user, log into your ftp account and look at the default path you are in, then enter the path based on that info... for example if your ftp user only has access to your forums directory, the path would be / if they have access to your public_html folder and your forums are located in a folder of "forums" then the path would be /public_html/forums Link to comment Share on other sites More sharing options...
planetalk Posted January 31, 2015 Author Share Posted January 31, 2015 Thanks, that's what I had but it seems my hosting company are to blame. The firewall they installed has yet to be configured properly.All the best,KL Link to comment Share on other sites More sharing options...
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