Very Poor Support

[sevenos]

I can not get any support from IPS, not even a response to my very simple questions. Why is this a paid service If you're not gonna answer the client?

[Kyle F]

You must be patient. IPS usually answers tickets as fast as they can within 24 to 48 hours. Remember, you are not the only customer IPS has to answer tickets.

[Connor T]

Also,

Don't "bump" your support requests. I have a little feeling you might be doing so.

[paw]

I can not get any support from IPS, not even a response to my very simple questions. Why is this a paid service If you're not gonna answer the client?

looks like your getting your peppermint in a twist

the support is number one its the weekend still so relax help is on the way.

[ZakRhyno]

I can not get any support from IPS, not even a response to my very simple questions. Why is this a paid service If you're not gonna answer the client?

Support via tickets takes a little time but not a lot. Also you should wait the require time frame before saying something 24-48 as stated above. Give them time you will get a reply.

[Charles]

I looked under the account you posted on here and you have not submitted a support ticket since December 2011. Did you submit it on another account?

[AllanLima]

According to EULA the average response time is 24-48 hours.

[bfarber]

Please note that the forums are for peer to peer support only. Official support is available through the client center. If you posted a topic and haven't gotten a response, I recommend making use of the ticket system at http://invisionpower.com/clients/

(I was unclear from your first post if you submitted a topic or an actual support ticket)