Relient K Posted June 29, 2007 Share Posted June 29, 2007 Hey all you people at IPB staff or what ever.Can I ask that you guys ever take a look at your support tickets? I mean I bought my board last week and I still havent been on once because your drivers failed or something, ive sent in like 5 tickets since then and they havent even responded to one!This is really ticking me off, refund or extra month please. Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted June 29, 2007 Share Posted June 29, 2007 Hello,Do you have a ticket number for one of the tickets not answered?We have no tickets even a day old currently in general tech support. Link to comment Share on other sites More sharing options...
Jason L Posted June 29, 2007 Share Posted June 29, 2007 There are not any tickets, in any department, without a response over a day. Link to comment Share on other sites More sharing options...
Relient K Posted June 29, 2007 Share Posted June 29, 2007 What in the world, are you guys serious?well can you guys make me one then since ive made many?My problem is that my forum pandemoniumfx.invisinzone.com doesnt work lol. "IPS driver error"and i still havent gotten on yet, i really wanna get it going before i have to pay again :\ Link to comment Share on other sites More sharing options...
Lewis P Posted June 29, 2007 Share Posted June 29, 2007 What in the world, are you guys serious?well can you guys make me one then since ive made many?My problem is that my forum pandemoniumfx.invisinzone.com doesnt work lol. "IPS driver error"and i still havent gotten on yet, i really wanna get it going before i have to pay again :\Yes, they are serious <_< If you bought the board last week you have another 5 months and 3 weeks support, so :unsure: Can I suggest submitting a ticket, and seeing if it works? Link to comment Share on other sites More sharing options...
Alex Duggan Posted June 29, 2007 Share Posted June 29, 2007 Can we have a ticket number for one (or more!) of the un-answered tickets? Link to comment Share on other sites More sharing options...
Relient K Posted June 29, 2007 Share Posted June 29, 2007 Can we have a ticket number for one (or more!) of the un-answered tickets?Im not sure were to find that, the only tickets that are visible to me is billing and a tech one from earlier when i was trying to set it up.I sent them in though, im 100% sure. Link to comment Share on other sites More sharing options...
Luke Posted June 29, 2007 Share Posted June 29, 2007 May I ask how you sent them in? Were you logged into the client center, or did you send them by email? If by email, there's a chance it didn't reach IPS because of a delivery error or something. Link to comment Share on other sites More sharing options...
Relient K Posted June 29, 2007 Share Posted June 29, 2007 through the client center^ Link to comment Share on other sites More sharing options...
Luke Posted June 29, 2007 Share Posted June 29, 2007 Ok just thought I'd ask. I know sometimes email can be unreliable :). Link to comment Share on other sites More sharing options...
Relient K Posted June 29, 2007 Share Posted June 29, 2007 Well some ones doing something at least, because its not a driver error anymore but it takes me to my cpanel. Link to comment Share on other sites More sharing options...
bfarber Posted June 29, 2007 Share Posted June 29, 2007 When you attempt to submit a ticket a screen comes up with knowledgebase articles, asking you if the articles answered your questions. You must scroll down to the bottom of this page and hit the submit again to actually submit your ticket.A lot of times customers have commonly answered questions and this speeds up getting them the answer they need. Be sure you are confirming your submission on that second page, or indeed no ticket will be saved/stored. Link to comment Share on other sites More sharing options...
sunrisecc Posted June 29, 2007 Share Posted June 29, 2007 Following up with what Brandon has stated, if the second stage is completed, a confirming email is sent within minutes. Link to comment Share on other sites More sharing options...
Relient K Posted June 29, 2007 Share Posted June 29, 2007 When you attempt to submit a ticket a screen comes up with knowledgebase articles, asking you if the articles answered your questions. You must scroll down to the bottom of this page and hit the submit again to actually submit your ticket.A lot of times customers have commonly answered questions and this speeds up getting them the answer they need. Be sure you are confirming your submission on that second page, or indeed no ticket will be saved/stored.Thats exactly why it didnt work. now that i realized that lol.Edit: I would like to apologize for being so rude, sorry its my fault. but I did in fact just send in a ticket :) Link to comment Share on other sites More sharing options...
bfarber Posted June 29, 2007 Share Posted June 29, 2007 It's ok, I'm glad it's all sorted now. :D Link to comment Share on other sites More sharing options...
The Clash Posted June 29, 2007 Share Posted June 29, 2007 Haha, I've done that too many times..Complained about something, and then realized it's my fault. :P Link to comment Share on other sites More sharing options...
princetontiger Posted June 29, 2007 Share Posted June 29, 2007 There was something on reddit about this... most people think they are always correct. I forgot the theory Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.