Would there be a way to move or copy support related questions over to IPSB? And then maybe have a link that points to the new location of the thread on IPSB? Perhaps include an automated PM to the OP telling them that they could also receive support by creating a ticket?

A lot of the support questions seem like valid questions.

It just seems to me that there has to be a smoother way than locking threads (in terms of customer support by a company that specializes in forums.)
The strings of locked topics seem a bit ugly.

Of course this could be implemented in a number of different ways. I just want to throw the idea out there and see if something could be done with it.

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The easy solution is just to allow people on the company forums to completely filter out locked topics, but that doesn't really help anyone.

)

We're going to be working on making this smoother with the relaunch of IPS Beyond we're planning.

Unfortunately, there is no faculty in IPB to move topics to a completely different site, and we do not apply custom modifications to our company forums, so until the relaunch I'm afraid there isn't a way to handle this "better" just yet.

Plus I think most of the people who post support topics don't have an IPB Liescence.