IPS News Posted February 2, 2006 Posted February 2, 2006 Discussion in reference to: http://forums.invisionpower.com/index.php?showtopic=207021
Brandon C Posted February 2, 2006 Posted February 2, 2006 YAY! Now only VALID customers can receive customer-to-customer support. :D Excellent move on IPS' part, and congratulations to IPS Staff, Management, and hats off to Brandon "bfarber" Farber for all of the hard work he has put into this site to make it come this far out of the beta stages and rolling onto the road.
Invisionary Posted February 2, 2006 Posted February 2, 2006 And what about topics and assistance that were ongoing? I was in the middle of trying to get a problem fixed :blink: Ah well, there's no pleasing everybody I guess. It's just that I find IPSB so... 'tacky' :P
tranceandy Posted February 2, 2006 Posted February 2, 2006 I feel this has to be a very good move :thumbsup:
Rοb Posted February 2, 2006 Posted February 2, 2006 Excellent news, effectively we have our customer forums back but bigger. Now all i need is my red pips again :P Good job IPS!
o0slowpaul0o Posted February 2, 2006 Posted February 2, 2006 Hehe, nice. I think I'm gonna mension this abit late, wouldn't thiis effect other resource sites, whats been going on for a while? like IZE.
Labonte18 Posted February 3, 2006 Posted February 3, 2006 Oh, I don't know.. I will love it from the standpoint that we no longer have to worry about the freeloaders, but I do hate that the people who continue to run 1.3 (and like it) have no 'official' means of support anymore. I would imagine that they couldn't buy a support contract on 1.3, so you're forcing them to upgrade whether they want to or not. What about the people who do not have a current license, but continue on support? If I purchase a 1-year license, and decide that I like 2.1.x (wherever the 2.1 line winds up) and continue to renew support? I do not have a valid license, so do I have access to IPSB? While I have no problem gutting the freeloaders out.. The people who have been running 1.3 for years I don't really consider 'freeloaders'.. Especially if they paid for a license for 1.3 back in the day.
.John. Posted February 3, 2006 Posted February 3, 2006 While I have no problem gutting the freeloaders out.. The people who have been running 1.3 for years I don't really consider 'freeloaders'.. Especially if they paid for a license for 1.3 back in the day. If they bought a license way "back in the day" they would have a lifetime license, which would grant them access to IPSBeyond for life ;)
Management Lindy Posted February 3, 2006 Management Posted February 3, 2006 Oh, I don't know.. I will love it from the standpoint that we no longer have to worry about the freeloaders, but I do hate that the people who continue to run 1.3 (and like it) have no 'official' means of support anymore. I would imagine that they couldn't buy a support contract on 1.3, so you're forcing them to upgrade whether they want to or not. What about the people who do not have a current license, but continue on support? If I purchase a 1-year license, and decide that I like 2.1.x (wherever the 2.1 line winds up) and continue to renew support? I do not have a valid license, so do I have access to IPSB? While I have no problem gutting the freeloaders out.. The people who have been running 1.3 for years I don't really consider 'freeloaders'.. Especially if they paid for a license for 1.3 back in the day. This was given careful consideration and the overwhelming feedback we received indicated that other customers are unhappy with essentially funding resources and providing support for those who have not purchased a license or do not have a current license. As John said, if a license was purchased in the 1.x days and they purchased a lifetime license, they would have lifetime access to IPSBeyond. If an annual license was purchased and not renewed, then they are not, by definition, a current customer and thus, would not have unrestricted access to IPSBeyond.
bridgeaddict Posted February 3, 2006 Posted February 3, 2006 Oh, I don't know.. I will love it from the standpoint that we no longer have to worry about the freeloaders, but I do hate that the people who continue to run 1.3 (and like it) have no 'official' means of support anymore. I would imagine that they couldn't buy a support contract on 1.3, so you're forcing them to upgrade whether they want to or not. Yes, that bothers me too - and I also have no intention of upgrading from 1.3 ever. If IPS Beyond were to open a forum specifically for 1.3 admins, I'd be willing to help there.
Management Lindy Posted February 3, 2006 Management Posted February 3, 2006 I realize it's not what you're wanting to hear and I am sorry, but 1.3 has reached its end-of-life cycle. We don't recommend its use in a production environment as it has security holes (because no patches have been released for quite some time) and will not function on PHP5, out of the box. We also no longer provide technical support for it through the helpdesk. Providing resources for 1.3 would be counterproductive and would be like asking Microsoft to provide resources for Windows 95. There are undoubtedly still people who prefer Windows 95 over XP/2000, but they're the definite minority and are using it at their own risk. The rest of the world has moved on, including and especially Microsoft. The same can be said for us and 1.3 - we've moved on and highly suggest that you do as well. If you wish to continue using it, however, and understand the risks associated, I believe there are still some unofficial resources available at sites such as Invisionize. :)
elderban Posted February 3, 2006 Posted February 3, 2006 I'd like to move that the old messages be archived or moved to IPSBeyond and archived. There was a ton of information that is still useful to many and now it can't even be searched by those that have licenses. :(
bfarber Posted February 3, 2006 Posted February 3, 2006 Excellent move on IPS' part, and congratulations to IPS Staff, Management, and hats off to Brandon "bfarber" Farber for all of the hard work he has put into this site to make it come this far out of the beta stages and rolling onto the road. Why you're welcome Brandon "Brandon C" Collins :whistle:
me11ow Posted February 3, 2006 Posted February 3, 2006 Here is my take on this, I would love to renew my license for IPB and IPG, but gallery has gone down hill and until it is fixed I see no need to renew. I WANT to renew but until I see a working product that fits my needs again I will not. So what you are forcing me to do by locking down the forums so that me a (freeloader) can't see the improvments and bug reports on your product you are forcing me to look at your competition for help. I can not upgrade IPB and still use an old version of IPG, so I have to renew both, I can understand the reasoning behind that, but from my standpoint it would be stupid to make such a move when I finally have the gallery running smooth on an older version. Atleast keep the gallery forums open to us (freeloaders) to keep an eye on progress and bug reports so we can make an informed decision about upgrading.
Management Charles Posted February 3, 2006 Management Posted February 3, 2006 The product feedback and bug report forums are still available on this site :)
bfarber Posted February 3, 2006 Posted February 3, 2006 Remember - renewing your licenses does not mean you are REQUIRED to upgrade the software when new releases are made. It means you CAN if you want, but the license also entitles you to official support, and access to IPS Beyond. If you don't feel the cost is worth it, so be it. :) It's a decision each person would have to make. Personally, I think IPS Beyond is already loading up with a wealth of information, modifications, and skins and it's been officially opened 1 day. I think it will make the cost of a license renewal justified by itself. :P
Adam Kinder Posted February 3, 2006 Posted February 3, 2006 So what you are forcing me to do by locking down the forums so that me a (freeloader) can't see the improvments and bug reports on your product you are forcing me to look at your competition for help. I'm interested in why you believe that gallery has gone downhill, however I can't seem to find any of your posts in the Gallery suggestions thread or in my development blog. If you have anything you'd like to see make it into the next version of gallery, let me know by posting suggestions or comments to the entries on my development blog. I always read the suggestions and try to work in each one that is valid :) And as Charles said, the bug tracker and suggestion forums are still open to you so you can track Gallery's progress. You should also be able to see my development blog where I occasionally post status updates to the next version. If you see anything that you don't agree with, by all means weigh in to the discussion :)
Labonte18 Posted February 3, 2006 Posted February 3, 2006 Remember - renewing your licenses does not mean you are REQUIRED to upgrade the software when new releases are made. It means you CAN if you want, but the license also entitles you to official support, and access to IPS Beyond. If you don't feel the cost is worth it, so be it. :) It's a decision each person would have to make. Remember - It's been said that if I choose not to renew support I will lose access to IPSBeyond. Seems that the people who help the most are the ones who don't renew support because they don't NEED support. So, now, you're forcing your best C2C helpers to pay to help people, which will then send all those people into the ticketing system. I enjoy working with (most) people on their problems, and am willing to help when and where I can. But i'm not paying you to do it.
.John. Posted February 3, 2006 Posted February 3, 2006 As I said on IPSBeyond - there will be a plan in place kinda like a "point" system where if you were to help someone, you'd be awarded points. Those points in turn can be used to redeem licenses. Therefore, if you earn enough points by helping someone - you'll automatically get a renewal for free and retain your support license, and thus would retain access to IPSBeyond :)
Invisionary Posted February 3, 2006 Posted February 3, 2006 .John.'s group says 'Members' and not 'Staff'. Shome mishtake shurely? :blink:
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