realspezz

Hello,

Is there a way to reset the test install URL on my license key? I want to set up a testing server, but the current test installation location is on my primary server.

On 7/31/2023 at 3:38 AM, Marc Stridgen said:

There is no way in which to specifically state the order in which items are imported when you select multiple files for import

Thank you for your response. I am experiencing an issue when I select one file, save the product, and add another.

On 7/13/2023 at 1:10 PM, Jim M said:

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

Thanks for fixing the issue! Unfortunately, I found additional bugs.

1. Saving a custom chart does not save the date range but saves the default (past six months).
2. Viewing a saved custom cart, you cannot sort by day/week/month unless you re-configure the date range.
   1. https://i.imgur.com/mIRPiJx.png
   2. https://i.imgur.com/NH7D6Wy.png
3. For saved charts, the layout is messed up.
   1. https://i.imgur.com/1Y3srKs.png
4. On the income method tab, the chart can't import data when viewed by payment method every other time. Refreshing the page fixes the issue.
   1. https://i.imgur.com/n1Gc9mC.png

Excluding the "make primary image" button, I am trying to figure out how InvisionCommunity assigns the order of product images. It used to be by upload date/time, but now it appears random.

I tried uploading four photos( all are different sizes) named 1,2,3,4, and the order is shown correctly. However, once saving the product, the order gets changed to 4,3,2,1. 

InvisionCommunity version: 4.7.12
 
After uploading:
 

After saving:

Hello,

After updating to 4.7.11.1, the sales statistic reports feature is very bugged. Seems to be an issue with the IPS javascript framework. 

Issues:

1. Filters - All / None do not work
2. The graphs do not update when sorting by Daily, Weekly, or Monthly.

Video: msedge_mIXD5wC9Ib.mp4 (streamable.com)

Screenshot: https://i.imgur.com/YI1kInC.png

I found a temporary fix and modified the core files. The issue does seem to be with IPS.

In method: IPS\nexus\Package::fullPriceInfoFromData (Line 798), index: renewalPrice returns the string value "Free" instead of NULL in case the product does not have renewal options.

When on the product page, the product shows as Free, but when browsing the category, it shows the price. I tried disabling all plugins, and the issue remains.

Photos:

On 11/27/2022 at 3:55 AM, TyronX said:

While its nice that Stripe offers payment by bank transfer via "Sofort", compared to other payment options the process is rather awful. Customers get charged immediately, but the order remains in a Pending state for multiple days. I lost count how many customers were contacting us as to why their money is gone but did not receive the product. It's especially infuriating for germans because "Sofort" in german means "Instant" - but its the exact opposite of instant.

There are many ways to improve this, but at the very least I would suggest to properly communicate this with the customer. I added a warning via template hack. Would be nice if it were a default feature. Would likely save hundreds of support tickets a year without much effort.

 

In the image you posted, is that a custom plugin that displays that message or is it only there as an example?

On 1/13/2022 at 5:57 PM, PatrickRQ said:

Would like to offer sale of service via Commence but there is tiny option missing to disable quantity selection from front end. In other words to allow to buy one at a time but in general can buy multiple.

It falls in a bit of conflict when we have product fields assigned and the fields are configured to adjust price. So, if buyer will set Quantity: 3 then he will pay 3x base price + 1x fields adjustments.

Disabling stock control for specific packages would make the job, so it would be possible to buy only one at a time.

Did you ever find a solution to disable quantity selection from front end?

Hello,

Seems to be an issue with plugin, when purchasing multiple of same product something bugs out and customer receives more of the product. Also invoice does not get marked as paid. 

6 hours ago, Marc Stridgen said:

That is correct. They would need to remove that payment method if its incorrect. The reason you cannot edit stored payment methods, is that they are not actually stored within invision, but rather within the payment processor. 

I see thank you very much!

Hello,

When a customer choses to save their card as a payment method, they are unable to edit that card's billing address. An issue occurs when they enter an incorrect billing address, and cannot change the address for the stored payment method. 

I recently added the application, Pages to my Invision Community Suite, but am unable to find a way to install the new application. I tried the following expecting to see a way to install the new application. 

1. I clicked the "Refresh license data" button.
2. I went to ACP -> System -> Applications and clicked the "Check for Updates" button. 

Also, I did read the help guides, and searched the forums, but was unable to find a section that addresses my situation.

4 hours ago, Marc Stridgen said:

The 403, please could you clarify if thats showing from googles side or your side? (Is it a google page?) It sounds very much like its coming from your server direct, so I would suggest making sure you check your server error logs, and anything like mod_security that is on the server, as the server itself is denying the request

Yeah it is coming from my server, now I did run into a similar issue when trying to enable zapier and received the following error:
" Zapier needs to use the REST API to communicate with your community, but there is currently an issue with your REST API setup. Visit the REST & OAuth page to learn more and fix this issue."  

Could there two issues be related or are they entirely separate? 

I have https enabled and followed the Google account login tutorial. Now everything works until I select the Google account that I wish to sign in with. Then I receive a 403 error on the https://mysite.com/store/oauth/callback/?very_long_api_key*
Currently the app's publishing status is product and user type is external. Also, the Authorized redirect URI within the Client ID settings matches what is shown in the ACP.

I have doubled checked everything and am not sure what could be causing this. Any help would be appreciated!

*Keep in mind this arbitrary text.

15 hours ago, Marc Stridgen said:

Unfortunately your site URL is not showing up on file for me to check this, but please could you confirm the version of our product you are using? We do not have a 6.2 as mentioned, so Im assuming here you are referring to 4.6.2? If so, you need to upgrade your site first of all and test this again, as you are a few versions behind there

Hello,

I am on the latest version  4.6.6 but first noticed the problem  4.6.2 or 4.6.3

Also the site URL it won't show up(this bug started a few weeks ago). I have my license key redeemed on my website, but on Invisioncommunity.com the Site URL does not show up in the manage purchase area.

After the 6.2 update it seems Invision no longer creates customers on Stripe. I love the fixes and improvements that have been happening with Stripe, but it would be cool if the invision team could look into this bug! 

I have blurred all the private information. As you can see no customer is created, yet all the necessary information is passed(see image #2)

Hello,

I just purchased the theme but need some help removing/changing aspects.
 

1. How can I make the IPS menu feature affect the theme's menu?
2. I need to remove the page loaded portion.
3. I am trying to make the logo smaller but no matter what percentage I do nothing changes.
4. I am trying to adjust the footer to make it smaller. yet I can not find a way to do so.
5. There is no option to remove the socials in the top right(above the menu).
6. The announcement icon is missing, causing a square that also messes up text.

On 5/10/2021 at 6:57 PM, Goza said:

I had a similarity of the situation. We were on 4.4 upgraded to 4.5 (which was compactable but needed to be upgraded, previous owner had the app). I purchased the app and tried to update it then the error popped up. Got hold of support, letting me know that we needed to change CMOD files/folders for it to work but I've tried numerous times but still didn't work. Ultimately, I uninstalled the app and reinstalled the app which worked smoothly. 

Same here, uninstalling and reinstalling fixes the app. Invision support told me this was a server issue but who knows.

Did you ever solve this issue? I am having the same issue

On 10/1/2019 at 7:44 PM, P15-D24 said:

Anybody have an explanation as to why this occurs and how to fix? You get when trying to install an application via ACP and I'm pretty sure it a privs issue. I'm getting it with member map but when searching I see it appearing in many different applications out of the marketplace.  The exact error is 1C133/9  The application you uploaded cannot be installed because it is not a valid application, the archive is corrupt or the file and directory permissions in /applications do not allow it. System log shows Extraction from phar "/tmp/phpca3rIv.tar" failed: Cannot extract "Application.php" to "/usr/home/public_html/forum/applications/membermap/Application.php", setting file permissions failed.  But if you set the home dir (In this case membermap) to 777 and re-run, you still get the error. IPS support say talk to the app dev support, app dev says talk to IPS support.  Because it shows up on may different apps their has to be a common issue that is screwing up the privs or ownership. I'm now at the point of moving the membermap folder so I can fresh install and hopefully not clobber my existing membermap data. Any ideas or solutions?   

11 hours ago, Jordan Invision said:

Appreciate the kind words! Means a lot, thank you. 🙏 

I'll take this to the team and see what they say. 

Perhaps for the time-being, you can add a block to the checkout page that tells the purchaser they have the option to switch currencies? I know that's a bit clunky, but if it's worded in a clear and simple way it might not be too cumbersome. 😅

For me, a lot of customers do not see the option to switch their currency, I would prefer all payment methods be shown and agree with H5K. 

Hello,
I read you can limit the number of emails per cycle. How long are cycles? For example, is one cycle a minute?

If anyone could explain this to me, that would be great!

Does anyone have any experience regarding adding PHP to a theme?
I was trying to add the code to my theme in either the globalTemplate or navbar section. I was getting an error when doing so, I tried using the double curly brackets; but this caused the same error. 

If anyone could help with this matter, it would be a life saver!

<?php if (isset($_SERVER['HTTP_CF_CONNECTING_IP'])) $_SERVER['REMOTE_ADDR'] = $_SERVER['HTTP_CF_CONNECTING_IP'];?>

Just now, mcsg said:

And I realize it may not be possible to add a separate Cardholder name to the system, but when adding/entering a new credit card, I don't think the assumption should be that the Customer Name (which it does not show on the screen - though perhaps this is a setting somewhere...) is the same as the Card Holder name.

The issue is IPS and other forums use Stripe 2.0 checkout system, which does not require the customers name that is why you don't see a box for it.

Stripe recommends you switch to their 3.0 checkout but I have yet to see any of the big forum/commerce software do this. In the event all you want is customer name I would suggest contacting a plugin dev or making a request to Invision's staff for adding that feature. 

On 2/19/2021 at 1:19 PM, mcsg said:

@realspezz When the card is requested, I do not see a field asking for the Customer Name or Card Holder Name. Do you have one?
I think IPS could send the Customer Name, but that could be different than the Card Holder name.

 

IPS askes for their first and last name during checkout, the billing address part is passed to Stripe but not the name portion.