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Jim M

Invision Community Team
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Community Answers

  1. Jim M's post in a member can post but can't 'like' any posts was marked as the answer   
    You will want to ensure that the group in question is able to react to things. This is in ACP -> Members -> Groups -> edit group -> Reactions
  2. Jim M's post in Accidently deleted a forum, can I recover it was marked as the answer   
    You are currently speaking with us via a ticket. Please watch your email for updates.
  3. Jim M's post in Validation Link Incorrect was marked as the answer   
    You would do this in SendGrid. If you need assistance with their platform, please contact SendGrid.
  4. Jim M's post in Can't upload screenshots larger than 6k here? was marked as the answer   
    This is due to your attachment storage is at 99%. You would need to delete things in Account -> My Attachments: https://invisioncommunity.com/attachments/
  5. Jim M's post in Can't find a user in the ACP when searching for display name? was marked as the answer   
    How are you searching this? The three characters may not be enough (generally, MySQL search requires 3 or more characters) or you may be exceeding the amount of results due to too generic of a term.
  6. Jim M's post in Pre-sale question about Invision 5. was marked as the answer   
    The real-time features are only available on our Cloud as they interact with our services there and are not just PHP/Javascript. 
    We do have polling to be as close to real time as that limited technology will allow. This will let users know that they have notifications or a new post on the topic has been made but not things like "Someone is typing" or instant appearing of replied posts while viewing.
    We do not recommend directly modifying our code. It likely is possible to make a custom application to do so but this would be outside our scope of support.
  7. Jim M's post in rest api youtube iframe error was marked as the answer   
    Are you encoding the characters of your body parameters correctly so that they are passed as desired?
  8. Jim M's post in A Possible Bug? was marked as the answer   
    This individual has already messaged us. Thank you though!
  9. Jim M's post in Past Leaders Functionality Broken was marked as the answer   
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
     
  10. Jim M's post in Payments for Users to Users was marked as the answer   
    This is not currently a feature to create a bidding system or payment user to user.
    This would require a customized application 
  11. Jim M's post in First Post of New Members Put into a Mod Queue was marked as the answer   
    This may be spam analysis detecting something in these posts as I see a few topics getting this in your logs but it shouldn't be every post:
     
     
    You can manage this in ACP -> System -> Smart Community -> Features -> Spam Analysis.
  12. Jim M's post in 'Hello' Popup Message was marked as the answer   
    Without seeing a screenshot or having more to go on, I can't say what is related to this. If you did add something new to your community today and you're only experiencing this today, I would tend to believe that is the culprit. The only way to check is to uninstall it and see if you see it again.
    However, I can say that the API "Hello" message should not be appearing anywhere outside of an API call so I do not believe that to be it.
  13. Jim M's post in Change current website domain.. was marked as the answer   
    I've moved this to a ticket for you 🙂 
  14. Jim M's post in How to Turn off HTML Posting or HTML "copy and paste" in a POST was marked as the answer   
    You can turn off the rich style paste for the edit by going to ACP -> Customizations -> Editor -> Settings -> Paste Behavior -> "Always paste as plain text."
  15. Jim M's post in member getting 'banned' message was marked as the answer   
    You may wish to try to disable Spam Analysis in ACP -> System -> Smart Community -> Features. To see if this is related to what is happening and Spam Analysis is blocking something here.
  16. Jim M's post in Move forum post to Clubs? was marked as the answer   
    Yes, when moving a topic, you can select the “Clubs” tab at the top of the drop down list to see available Clubs.
     
  17. Jim M's post in How to add Club Forums? was marked as the answer   
    In Club Settings -> Show Club Content Areas -> Throughout the community
  18. Jim M's post in IPS Website advertisements data is wrong. was marked as the answer   
    As a software provider, we are stating "these are the number of impressions which your ad was served." This is not limited in any manner; this is a raw number of your ad was requested, and it was served. Think of it like raw server statistics. This request was made, it was delivered. We do not persecute between bots, automated traffic, humans who don't opt out of analytics, cookies, or JavaScript like Google Analytics does. You also are getting pure impressions so if you have 10 ads on 1 page, the ad impressions will be 10x higher than your Google Analytics Pageviews. 
    That is really what we try and provide currently. I am just stating these are different because stating ours is incorrect would be false, we are just measuring it differently than Google Analytics.
  19. Jim M's post in "Unable to Send Private Messages" was marked as the answer   
    Unfortunately, it looks like the Messages configuraiton for the Paid Member group is set to 0 for all selections so they will not be able to send a message. This is found in ACP -> Members -> Groups -> edit group -> Social tab -> Messages

  20. Jim M's post in Latest PHP Version was marked as the answer   
    PHP 8.1 is the latest PHP supported by Invision Community. I haven't personally tested 8.1.31 but it should work as it is a part of the 8.1 series.
  21. Jim M's post in Bulk Email was marked as the answer   
    I'm afraid, there are no means to regulate the number of sends in a timeframe. You can certainly suggest this in our Feedback forum.
  22. Jim M's post in Blinking Text Selector - Edge Browser was marked as the answer   
    Unfortunately, I am unable to reproduce this. It sounds like it may be an extension/plugin of your Edge browser if you cannot reproduce it in Chrome. As Chrome and Edge run the same engine.
  23. Jim M's post in What is “Registration Email” when Adding a New Subforum? was marked as the answer   
    You have a language pack called “Registration Email” and it’s set as your default so you need to fill out that field for Forum Name. 
  24. Jim M's post in I Think I broke my website... was marked as the answer   
    Please be advised I have moved this to a ticket. Please watch your email for further correspondence.
  25. Jim M's post in donrockwell.com not updating was marked as the answer   
    I have answered your support ticket and resolved this for you. In the future, you can run the upgrade at /admin/upgrade
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