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Jim M

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Everything posted by Jim M

  1. Jim M
    Any communication from us will be sent to your email. We did receive your support ticket and you will receive a response via email when we respond back. I understand things may be a little confusing right now but please bear with us in this change. You're more than welcome to start any issue with your community here in the Forums and we can transfer it to a ticket if a technician determines it necessary. This will be the eventual flow.
  2. Jim M
    Thanks for reporting! We have this on our list, we’ll get that sorted soon 🙂
  3. Jim M
    Unfortunately, that specific editor toolbar button is for size so will put in inline CSS for font-size. There may be a CKEditor plugin for specifically H1/H2/H3, etc... However, you might be able to do like we did here and create your own custom button with a little HTML:
  4. Jim M
    We are interested in taking a look at this more closely if there are no custom elements installed, something is wrong which we would need to correct. We have submitted a ticket for you 🙂 .
  5. Jim M
    Being able to create paid files is on the member group so they would be able to perform this anywhere applicable, including Clubs.
  6. Jim M
    Facebook made just some changes which required some changes on our end and are included in a patch in 4.6. The issue isn't with login of existing users but rather a new user "registering" via the Facebook login provider.
  7. Jim M
    Tons on our website here: Main website Guides Release notes Our blog Providers Plus the guide has it's own examples
  8. Jim M
    Pages is our Content Management System(CMS) application. Has a lot built into it. I would suggest starting in our Guides to get a feel for what it can do: Can create static and dynamic pages, build Databases to create an article system (or other custom data types), custom blocks/widgets, and more.
  9. Jim M
    Please ensure that your group that you belong to has permission to post HTML. You can find this in ACP -> Members -> Groups -> edit group -> Can post HTML? Please note: it is only recommend to provide this to a group which you have the upmost confidence and trust with and not the whole community. The ability to post HTML can not only cause intentional malicious harm but unintentional as well. Thus, it is usually disabled by default.
  10. Jim M
    I am sorry to hear that the resolution was not enough through the ticket. I can certainly split your reply here to our Feature Suggestion forum if you would like or you can create a Feature Suggestion forum topic to explain your suggested change to this feature further?
  11. Jim M
    There are no methods to convert an existing "subscription" from one payment method to another at this time. I have moved your request to Feature Suggestions to receive further feedback on the idea making it into a future release.
  12. Jim M
    I've created a ticket for you so we can take a closer look at this as it will require access to your community to see what is going on here.
  13. Jim M
    Hmmm, I am not having any issues seeing it there. Is there already one on the page? The block should allow multiple but just trying to match what you have. Are you on the latest release? Have you tried disabling all third party applications/plugins and switching to an unmodified theme? I find this odd both you and opentype are experiencing the same thing. If you are still having issues, I will need to convert this to a ticket so we can look closer.
  14. Jim M
    For those wondering, "Split" is the command which will allow you to split a post from a topic and either make a new topic out of it or add it to an existing topic.
  15. Jim M
    Assuming that is a sub-forum? What type of forum is it? (e.g. Discussion, Q/A)
  16. Jim M
    Pages' WYSIWYG editor block is available within other applications as well. Double checking myself, I tried Forums, Downloads, Commerce, and Gallery. If you're having issues with a specific application, please let us know which one and I can double check for you.
  17. Jim M
    Due to you are granting access to "special" areas (your 2nd point), this would be a permission and I would advise setting up a new member group for this. Then you can either assign it as a primary group (shown publicly) or a secondary group (hidden to users in the core software). If you wanted to show secondary member groups, you could use the following add-on (please note that all support for third party add-ons are through the author): https://invisioncommunity.com/files/file/9897-secondary-group-display/
  18. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  19. Jim M
    How would this group differ from the existing member group? Special permissions, access to certain areas? Will it cost money to join this group? If you want to simply open up an area for these users to discuss and be a part of a sub-group of your community. Our Clubs feature is a perfect fit for this. You can see a basic overview of our Clubs feature here. Also, can see it in action here on our community here. To activate Clubs, you would simply go to ACP -> Community -> Clubs -> Enable (if you haven't already). Then ensure your member groups have permission to access them.
  20. Jim M
    Thank you for reporting this and bringing it to our attention. I have logged a report internally which our developers will review. A fix for this should be available in a future release. Thanks again!
  21. Jim M
    When was the last time the page was crawled? (Was it when you were on 4.6?) Are you able to provide an example URL so we can see the content?
  22. Jim M
    Thank you for reporting this issue. I was able to reproduce this in Clubs as well as normally and I have reported it internally for our developers to further review. If we have further questions, we'll reach back out. Otherwise, a fix should become available in a future maintenance release. Thanks again for reporting!
  23. Jim M
    I’m afraid, I can only tell you why it isn’t working on our software. That forum may be using a custom player (or other behind-the-scenes conversions) rather than a native HTML5 player like we do.
  24. Jim M
    What browser are you using? Only Safari AFAIK fully supports MOV. Whereas, MP4 is widely supported. If your browser does not support the video file, it will show as a downloadable attachment.
  25. Jim M
    What @Jimi Wikman mentioned and performing a system cache clear would also be worth trying.
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