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Jim M

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Everything posted by Jim M

  1. Jim M
    Thank you. I have moved this to a ticket so that we can investigate this more in depth. You will receive further correspondence by email.
  2. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Jim M
    While I understand that, some background processes may still be influenced by disabled applications which is why uninstalling unused or outdated applications may be in your favor here.
  4. Jim M
    They are intended to be a direct copy of what is in the database record. If you would like to see this changed, you're welcome to provide your feedback in our official Feature Suggestion forum for further evaluation.
  5. Jim M
    What are you looking to edit exactly? It would be advised to update the Pages Database entry then re-sync the changes. This is intended functionality to not be able to edit directly.
  6. Jim M
    Could you please provide the URL to this topic and an example user ID who is having issues editing it?
  7. Jim M
    I have created a ticket for you to reply back with any private information which you wish to pass on to us from this. You should have received an email to the address on file for your account.
  8. Jim M
    I would suggest first starting off by updating all your third party applications/plugins there are some there too which are far outdated, like the Rules application. Please then check your ElasticSearch connection in ACP -> System -> Search. Then rebuild the search index on the same page. If you're still having this error logged, please let us know. If it is resolved, please have your hosting provider truncate the table.
  9. Jim M
    I would recommend eliminating any custom HTML, this could be in the block itself, customized language packs, third party applications/plugins or elsewhere, not just the theme. However, I still am unable to reproduce this even with 2 language packs.
  10. Jim M
    Thank you, I was able to gain access. Unfortunately, this will require further investigation which I have escalated this to a ticket. You will receive further correspondence via email about the issue.
  11. Jim M
    Unfortunately, those credentials are not working.
  12. Jim M
    Unfortunately, the user on file for the ACP is a username but your login form requires email address. Could you please update this information?
  13. Jim M
    You're more than welcome to ask us to send you our IP address here (I have messaged this to you now) and ask if we require FTP/SFTP at this time. (Please start the process of adding SFTP as we investigate your ACP as we will likely need it to further our investigation.) I am just trying to look out for yourself here as it won't be till tomorrow that Marc is back online again so if you are sending information directly to him, it will not be acted on till then. If you post your questions like I mentioned above, anyone on our team will be able to assist you and help your issue be resolved more efficiently.
  14. Jim M
    I would suggest not allowing guests to report content as it is a way for it to be abused by anyone. The ban filter in the software is really for registration and login. If you need to block individuals from your community, I'd advise blocking them on your server or network.
  15. Jim M
    Please update the access details in the Client Area as mentioned. This way they are secure and our other technicians will be able to assist you as Marc's shift has ended.
  16. Jim M
    For Pages Databases, the permissions would be set in ACP -> Pages -> Databases -> on your database, click the down arrow -> Permissions. Please note that if you are using Post Before Registration Guests will be able to post in areas that your base member group can post in. However, it will not show until the user has registered completely.
  17. Jim M
    This looks to be a Pages Database or a third party application. Unsure based on just the screenshot. I've transferred this to a ticket for the domain aspect. We would need to assist you with setting that part up.
  18. Jim M
    Sorry, we currently do not allow automatic payment through PayPal. PayPal can be used to manually pay invoices but only credit cards can be stored on file for automatic payment.
  19. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  20. Jim M
    I would recommend reaching out to your hosting provider or if you are self-managed, reaching out to a server administrator for assistance. Unfortunately, as this is a server issue rather than software, we are limited in our assistance.
  21. Jim M
    Are you actively seeing errors in the System Log in ACP -> Support? If not, the error message there is not updated in real time. If things are operating normally you can ignore it and see if it comes back.
  22. Jim M
    This should be caching only html/htm files but I would remove this to test.
  23. Jim M
    This would likely indicate some form of caching of the server or CDN as Randy is alluding to. If this was our in software cache, I would expect the Guest caching to have the old value till the software cache is cleared but any logged in use to have the updated value as that is indeed how things operate in our software.
  24. Jim M

    licence

    Jim M replied to BIgnat's topic in Technical Problems

    Please be aware that the software can only function with 1 URL per installation (i.e. you can't have 2 URLs pointed to the same installation and it functioning at both). If you are keeping the current license at the same URL and want to setup a new installation at a new URL, you would need to purchase a new license to run that new community at.
  25. Jim M
    I have moved this to our community support forum for further input...
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