Marc

Glad to hear you got what you needed there

^ this is really the only correct answer. If you are exceeding what your mail service allows, then you would need a service that supports what you are trying to use. There is no way around that. You would be best to use something like sendgrid, as mentioned

I don't believe this should have changed any settings, no. I can certainly test this internally if you have had issues, however that wont of course change back items on your own install. You would need to set those back manually if they have changed

There is no way in which to change that within the client area. All dates are in US format at present

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

You would need to contact the author of that application for assistance if you are havign issues with a specific item. It does however look like there is an issue on the server side there

As mentioned previously, those are HEIC files you have sent over, but where you show them uploaded on your site they are jpegs with no exif data. So its losing the data we need to rotate those before we get the file.

This has actually been patched. If you go to support and run the optional patch in there, it will resolve the problem for you

There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.

There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.

There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.

There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.

your site with /admin/ at the end. Or if you are logged in, click on your name in the top right and you will see admin CP in the list

In your admin CP, if you click on the bell icon in the top right, you will see members needing to be approved there. Alternatively, you can also see those at member>members within the admin CP by filtering as appropriate using the tabs

Please see if you can replicate on our site, and also provide the images zipped if you can

Hello, Sorry there was some confusion here. I thought I had passed you the guide. Here it is https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access With regard this part The process of giving access hasnt changed for a long long time. To the degree Im not sure its actually been any different ever since I have worked for IPS

Im a little confused as to what you mean there. This is dedicated support. Its simply in a different location.

As mentioned in the PM, I immediately deleted those from your message. You need to update them in your client area as shown in the guide, rather than in the PM system

You would download this from your client area. Go to your client area, click on your license, and you will se the button to download in the top right

Did you have all patches installed? No, you would be uploading only that one file.

I would suggest uploading a fresh copy of that file from a fresh download. I am not seeing any issues this end

I have created a ticket for you on this, and escalated to our development team for further review. Someone will be in contact as soon as possible

This would be in our next release, which tends to be monthly

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Support has actually changed and is done here. We still have access to your account, and can get things to a ticket when needed, dont worry. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.