sbr
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Posts
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Reputation Activity
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sbr reacted to asigno in 4.3: Commerce Subscription Manager
Also just realised on the old subscription page, if you forced users to see it as part of the registration there is a link in the footer which says "No thanks, continue without purchasing"
This has been removed from the 4.3 version, please can this be added back in, unless you can add a free subscription.
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sbr got a reaction from crmarks in 4.3: Commerce Subscription Manager
Hi @Matt!
A big issue now is that users signed up with Paypal and Stripe (and probably other methods) have different ways of canceling their subscription.
Paypal users have to go to (by default) Store -> My Details -> Billing Agreements -> View Details -> Cancel
While Stripe users go to Store -> Manage Purchases -> Manage -> Cancel Renewals
This inconsistency is causing a lot of confusion when you have thousands of users. I know they are technically different, but for the users there should be a uniform way of managing this.
Customizing the menus is an option, but it will never give you the end-user experience you'd like. There should be a very obvious option for the users where they either cancel or suspend (if possible) their subscription regardless of payment method.
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sbr got a reaction from ImpartialGeek in 4.3: Commerce Subscription Manager
Hi @Matt!
A big issue now is that users signed up with Paypal and Stripe (and probably other methods) have different ways of canceling their subscription.
Paypal users have to go to (by default) Store -> My Details -> Billing Agreements -> View Details -> Cancel
While Stripe users go to Store -> Manage Purchases -> Manage -> Cancel Renewals
This inconsistency is causing a lot of confusion when you have thousands of users. I know they are technically different, but for the users there should be a uniform way of managing this.
Customizing the menus is an option, but it will never give you the end-user experience you'd like. There should be a very obvious option for the users where they either cancel or suspend (if possible) their subscription regardless of payment method.
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sbr got a reaction from Ocean West in 4.3: Commerce Subscription Manager
Hi @Matt!
A big issue now is that users signed up with Paypal and Stripe (and probably other methods) have different ways of canceling their subscription.
Paypal users have to go to (by default) Store -> My Details -> Billing Agreements -> View Details -> Cancel
While Stripe users go to Store -> Manage Purchases -> Manage -> Cancel Renewals
This inconsistency is causing a lot of confusion when you have thousands of users. I know they are technically different, but for the users there should be a uniform way of managing this.
Customizing the menus is an option, but it will never give you the end-user experience you'd like. There should be a very obvious option for the users where they either cancel or suspend (if possible) their subscription regardless of payment method.
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sbr got a reaction from SMen in 4.3: Commerce Subscription Manager
Hi @Matt!
A big issue now is that users signed up with Paypal and Stripe (and probably other methods) have different ways of canceling their subscription.
Paypal users have to go to (by default) Store -> My Details -> Billing Agreements -> View Details -> Cancel
While Stripe users go to Store -> Manage Purchases -> Manage -> Cancel Renewals
This inconsistency is causing a lot of confusion when you have thousands of users. I know they are technically different, but for the users there should be a uniform way of managing this.
Customizing the menus is an option, but it will never give you the end-user experience you'd like. There should be a very obvious option for the users where they either cancel or suspend (if possible) their subscription regardless of payment method.
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sbr got a reaction from The Old Man in 4.3: Commerce Subscription Manager
Hi @Matt!
A big issue now is that users signed up with Paypal and Stripe (and probably other methods) have different ways of canceling their subscription.
Paypal users have to go to (by default) Store -> My Details -> Billing Agreements -> View Details -> Cancel
While Stripe users go to Store -> Manage Purchases -> Manage -> Cancel Renewals
This inconsistency is causing a lot of confusion when you have thousands of users. I know they are technically different, but for the users there should be a uniform way of managing this.
Customizing the menus is an option, but it will never give you the end-user experience you'd like. There should be a very obvious option for the users where they either cancel or suspend (if possible) their subscription regardless of payment method.
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sbr got a reaction from Aaron M in 4.3: Commerce Subscription Manager
Hi @Matt!
A big issue now is that users signed up with Paypal and Stripe (and probably other methods) have different ways of canceling their subscription.
Paypal users have to go to (by default) Store -> My Details -> Billing Agreements -> View Details -> Cancel
While Stripe users go to Store -> Manage Purchases -> Manage -> Cancel Renewals
This inconsistency is causing a lot of confusion when you have thousands of users. I know they are technically different, but for the users there should be a uniform way of managing this.
Customizing the menus is an option, but it will never give you the end-user experience you'd like. There should be a very obvious option for the users where they either cancel or suspend (if possible) their subscription regardless of payment method.
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sbr got a reaction from SJ77 in New: Commerce Improvements
Very much agree with this. The same goes for the requirement for name and address for Paypal Billing, it makes absolutely no sense for us selling a virtual service. Forcing users to register with a full name and address is a complete deal-breaker for a huge majority of the users, they won't bother to register with that requirement.
Please make full name and address an option, not a requirement.