Why?
This new system is not good. While customers might be in a stressful situation we have to be careful not to disclose any information. For many of us, we must communicate in a foreign language.
I've seen customers, by mistake, posting screendumps that includes member emailadresses and IP.
Customers have begged their support-topic to be deleted.
Myself I had to justify, in public,, why I didn't wont to post certain information.