GiulioPua

15 minutes ago, Marc Stridgen said:

Have you switched off disk template cache, as recommended? I cant actually see where you are having issues on my end

yes, sure, when it's switched off everything works 

39 minutes ago, Marc Stridgen said:

Clear cache button in support in the top right will clear some, but possibly not what you need. You can also disable an application and enable an application

This is not working.

If by disable application you mean this, it's also not working...

But some time ago somebody from the support team did this (clearing template cache) and it worked! I just can't understand how...

3 minutes ago, Marc Stridgen said:

In answer to this question by the way.  You can switch it to database, save, then switch it back. 

Where should I switch it?

Here?

Is there another way to clean cache?

It's again a "template disk caching" problem. 

Now I disabled that feature and everything works.

How can I clear the disc cache to rebuild it?

And why it may occur while I have 60 gb of free space on my disc?

Hi there! By opening any topic I have this issue:

Error: Class "IPS\Theme\Cache\class_forums_front_topics" not found (0)
#0 /home/italians/public_html/forum/system/Theme/Theme.php(951): eval()
#1 /home/italians/public_html/forum/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_forums_fr...', 'IPS\\Theme\\Cache')
#2 /home/italians/public_html/forum/system/Theme/Theme.php(802): IPS\Theme\Cache\_Template->exists()
#3 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(573): IPS\_Theme->getTemplate('topics')
#4 [internal function]: IPS\forums\modules\front\forums\_topic->manage()
#5 /home/italians/public_html/forum/init.php(927) : eval()'d code(20): call_user_func_array('parent::manage', Array)
#6 /home/italians/public_html/forum/system/Dispatcher/Controller.php(118): IPS\forums\modules\front\forums\hook563->manage()
#7 /home/italians/public_html/forum/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#8 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute()
#9 /home/italians/public_html/forum/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute()
#10 /home/italians/public_html/forum/index.php(13): IPS\_Dispatcher->run()
#11 {main}

Already cleared cache from support area, but didn't work.

Nothing was installed or disinstalled before this error happened

31 minutes ago, Jim M said:

I'm afraid, currently, this is how the software operates and as mentioned, I can only tell you in support the intended functionality of the software today. If you would like to see a change of it, please post up your suggestion in our Feature Suggestion forum. I am sorry this is not the answer you want but hope this helps.

Just to let you know that available payment method setting is NOT working as intended, because in the setting description is written:

"Customers will only be able to pay for this product and renewals with the payment methods selected" 

Hi there!

It's strange for me to write it here, because it's not about a new feature, but about a bug...

Inside product settings->store settings I can choose available payment methods.

And you wrote as description of this setting: "Customers will only be able to pay for this product and renewals with the payment methods selected"

But when I'm choosing only a manual payment method for a product, on renewal date those who has a card on file (stripe) are billed through stripe!

So, stripe should not be available for this product, because my choice is ONLY manual payment, and users are not giving their permission to be billed through stripe for this product, BUT they will if they bough some other products through stripe and saved their card on file.

https://invisioncommunity.com/forums/topic/466786-product-renewal-trough-stripe-instead-of-manual/

In this topic it was said to me that it is an intentional behaviour, but it's clearly NOT, because, again, you wrote it in the setting description: "Customers will only be able to pay for this product and renewals with the payment methods selected"

So can you please make it work as intended in setting description? (by honouring available payment method setting for products, like for example it's honoured available in countries setting for payment methods)

1 minute ago, Jim M said:

I'm afraid, these users have credit cards on file somehow. You can look at their profiles in the ACP. This may be from a previous iteration of this product or another but they have cards stored on their profile.

Yes, they could, but why you give the option to choose available payment methods for PRODUCT if then this option is not honoured?

I'm choosing to not give access to stripe payments for this product, so why then it can access cards on file?

46 minutes ago, Jim M said:

I'm afraid, this is the currently the intended process for renewals if the user opts into automatic renewals. You're more than welcome to post in our Feature Suggestion forum to change this process if you disagree with that but I'm afraid, here in support, I can only tell you what is the intended functionality.

It's not possible, because when stripe method is not selected as a possible payment method for the product, users are not able to see it when they buy the product through manual payment. 

So they are NOT giving their permission to use their cc.

Also, when both methods are enabled, user can't purchase without giving a cc number.

But when stripe is disabled for the product, user can buy without giving cc number for renewals (manual only).

So the option of selected available payment methods is just NOT HONOURED.

For example: why the setting of "Available to (countries)" in payment settings is honoured and available payment method is not honoured?

4 minutes ago, Jim M said:

Both those users have cards on file so any renewal invoice is generated, auto-payment of those would be utilized.

But why? This product should have no access to stripe payment method

20 minutes ago, Jim M said:

Did the user first initially setup their subscription via Stripe? If so, you would need to break that renewal. If not, could you please provide a user example of this happening?

No, this product was made to be used only with manual payment.

For example: Transaction #8105 is a refused transaction with stripe (shouldn't exist)

Or: Transaction #8083 (made and refunded)

All these failed transactions were tried to be paid through stripe, while the product shouldn't be able to access that payment method

Hi there!

I have a product with a manual payment (the only valid payment for this product), but on renewal it tries to bill automatically through stripe instead of just creating a bill with manual payment.

This is from product->store settings

"codice predator" is a manual payment while the second one is stripe (but it is disabled for this product).

What can I do to avoid automatic billing through stripe (even when it's disabled for the given product)?

8 hours ago, Jim M said:

I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved.

eventually, next time how can I do that? to remove cache templates

7 hours ago, Jim M said:

Likely one of these cache templates were corrupted or otherwise missing. You will want to check to see if your server went over it's disk quota during this issue.

I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved.

no, it's not about disk quota. 

hosting provider had some connections problems, maybe because of that?

51 minutes ago, Stuart Silvester said:

HI,

I have disabled the 'Enable template disk caching' setting on your site, it seems that there may be an issue writing or reading these files on disk.

This has brought your community back online.

 

p.s. The way we offer support has changed recently. Instead of creating a ticket, this Help & Support forum is the best place to start. It is staffed by our support staff just like tickets were.

Thank you, @Stuart Silvester!

And now how can I switch that feature on again? Because when I do it, I receive again 500 error 

30 minutes ago, Adlago said:

I found in Error log, IP from Romania, with over 8000 records in about 2 hours, with that

<div class='ipsType_richText ipsType_normal' data-controller='core.front.core.lightboxedImages' > <p> <strong>Predator Clan è un percorso preparato per te da Aivia Demon</strong> </p> <p> <strong><a href="http://www.predatorclan.com/it/3-video-is/" rel="external nofollow">CLICCA QUI PER AVERE L'ACCESSO</a></strong> </p> <p> Mentre se ne fai già parte e vuoi sbloccare i nuovi moduli o avere altre informazioni <a href="<___base_url___>/t-45596-predator-clan-faq/" rel="">segui la FAQ ufficiale del Predator Clan</a>! </p> </div> 

and it's probably some kind of site breakthrough attempt.

 

this is probably some crawler

Error: Class 'IPS\Theme\Cache\class_core_front_global' not found (0)
#0 /home/italians/public_html/forum/system/Theme/Theme.php(926): eval()
#1 /home/italians/public_html/forum/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache')
#2 /home/italians/public_html/forum/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists()
#3 /home/italians/public_html/forum/system/Content/Item.php(4199): IPS\_Theme->getTemplate('global', 'core', 'front')
#4 /home/italians/public_html/forum/applications/forums/sources/Topic/Topic.php(1985): IPS\Content\_Item->_comments('IPS\\forums\\Topi...', '10', 0, NULL, NULL, false, NULL, NULL, NULL, false)
#5 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(262): IPS\forums\_Topic->comments(NULL, NULL, 'date', 'asc', NULL, NULL, NULL, NULL, false, false)
#6 [internal function]: IPS\forums\modules\front\forums\_topic->manage()
#7 /home/italians/public_html/forum/init.php(903) : eval()'d code(20): call_user_func_array('parent::manage', Array)
#8 /home/italians/public_html/forum/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\hook563->manage()
#9 /home/italians/public_html/forum/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#10 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute()
#11 /home/italians/public_html/forum/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute()
#12 /home/italians/public_html/forum/index.php(13): IPS\_Dispatcher->run()
#13 {main}

#0 /home/italians/public_html/forum/init.php(1005): IPS\_Log::log('Error: Class 'I...', 'uncaught_except...')
#1 [internal function]: IPS\IPS::exceptionHandler(Object(Error))
#2 {main}

Hi there! 

Can't understand why I can't create tickets anymore (it says service expired, but I renewed as always).

Anyway, this is critical, my forum is offline now.

From one moment to another it started to show "An error occurred (500 Error)"

Still can access admincp, and see a lot of system errors:

What can it be and how I can run again the forum?

Hello @Fosters

I installed 2.0 and every time I bookmark a post I have a popup with the same message: "da12"

It's pretty annoying 

On 10/15/2020 at 9:05 AM, CodingJungle said:

Support topic for Keyword tooltips

I already paid for 4.1.0 and now for the update to 4.1.1 the marketplace is asking me again 50$, why is that?

Hi @CodingJungle! Right now this app is NOT working as intended... Will you update it? 

This is the problem: installed from scratch on 4.5.4 and it's not honouring MAX per page / per item options, so now every keyword is highlighted and it's too much.

Hi @CodingJungle!

Just installed it from scratch on 4.5.4 and it's not honouring MAX per page / per item options, so I have a lot more highlighted keywords then I wanted:)

2 minutes ago, Nathan Explosion said:

Help me to help you - provide a link to a page that you have the issue with (no need to have the plugin enabled...just need to see if as it normally would look)

If you want further assistance from there, then provide me with ACP credentials via PM and I can take a closer look behind the scenes.

will send you credentials via PM, because all pages are in restricted forums

With plugin enabled some pages are not loading anymore, become just white pages without any code... Anybody with the same problem?

Hi! Just updated to 4.3.1 and wanted to test this plugin, but it seems that my system doesn't see it... 

I can change any option, but just default forum features works (ex: there is no link under attached video, width size is always 100%, external mp4 or mp3 are not embedding)

What could it be my problem?