Bob Snow

Where does the Install Key go. My site is down, and InVision sent me the key. Strange, it did not tell me how to install it. I can't even get onto my site. Here is my site error message. ERR_SSL_VERSION_OR_CIPHER_MISMATCH “This site can’t provide a secure connection.”

I paid for it, Cloud version 5. $169. They sent an email with the key. I got the Key . They gave me instructions to follow, which I did. I then had to send them something from SiteGround, my domain registrar, which I did. And now I sit here staring at mt monitor waiting to get my next clue on what to do. After all, I do have the Key. That's like having a date for the prom with no directions on where to go.