Combat_Pilot_Jason Posted December 14 Posted December 14 Hello Invision, I cannot apply the latest update. It keeps failing and referencing some kind of issue, but I see no clear issue. I'm stuck. Please help. I don't have any fancy apps or anything attached to my community. Maybe I took too long to apply the update? Thanks in advance. Jason
teraßyte Posted December 14 Posted December 14 What is the error exactly? Without more details, it's hard to tell what the actual problem is.
Combat_Pilot_Jason Posted December 14 Author Posted December 14 It says this... The it goes to do it and then I get this... Jason I also see this. I don't know what this means. Jason
teraßyte Posted December 14 Posted December 14 (edited) It looks like it can't properly extract the files for the upgrade. In this case, your best option is to perform a manual upgrade instead of using the automatic one from the ACP: https://invisioncommunity.com/4guides/advanced-options/server-management/install-and-upgrade-r259/#manualupgrade Edited December 14 by teraßyte
Combat_Pilot_Jason Posted December 14 Author Posted December 14 (edited) Ummm...I have a cloud account. Does this manual process apply to that too? Will it wipe all my settings and stuff? I can't afford to start over. I'm not very technical and bad at this kind of stuff. Jason Edited December 14 by Combat_Pilot_Jason
Combat_Pilot_Jason Posted December 14 Author Posted December 14 I sent a message to support. I don't think you solution applies to me. Jason
teraßyte Posted December 14 Posted December 14 Oh, okay. If you're on the Cloud the manual option is not applicable. You'll have to wait for a reply from IPS. 😅
Jim M Posted December 14 Posted December 14 We are further investigating what is happening here in the ticket. Please watch your email for further correspondence 🙂 .
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