4.7.18 - Support request removed ?

[D-Trox]

Hello, 

I've just done a zero installation because I've moved machine. 
I took the opportunity to go from .16 or .17 to .18. 

I see that members can make a ticket but when I click on make a request, I get an error saying that a department must be created in the adminCP. 
Also, in the adminCP, the ticket tab is removed. 

But in the search bar, I can find all the ticket elements, so I've created 2 departments but the error still exists. 

Why does this happen? 
I thought tickets would be removed in v15? 
What's more, patch .18 mentions a fix and not a removal for ticket requests? 

Thanks

[teraßyte]

Fresh installs of v4 have the ticket system disabled because it's been removed for v5: https://invisioncommunity.com/deprecation-tracker/commerce-ticket-system-r6/

I guess they did it so new users don't start using a feature that has been removed after the upgrade.

 

Existing v4 sites installed before the change still show it enabled as usual, though.

 

 

[D-Trox]

2 minutes ago, teraßyte said:

Fresh installs of v4 have the ticket system disabled because it's been removed for v5: https://invisioncommunity.com/deprecation-tracker/commerce-ticket-system-r6/

I guess they did it so new users don't start using a feature that has been removed after the upgrade.

 

Existing v4 sites installed before the change still show it enabled as usual, though.

 

 

Is there a way to enable it?
Technically, it's still there and working. 

[teraßyte]

Looking at the code, the ACP menu becomes visible if the support module for the admin site is visible:

if( $m = \IPS\Application\Module::get( 'nexus', 'support', 'admin' ) AND $m->visible )

 

Here's what you can do:

1. Run a query to make the module visible:

   UPDATE core_modules SET sys_module_visible=1 WHERE sys_module_application='nexus' AND sys_module_key='support' AND sys_module_area='admin';

   If your tables have a prefix, be sure to adjust the table's name.

2. Clear the caches in ACP > Support.
3. Refresh the page and the ticket system should be visible.

[D-Trox]

11 minutes ago, teraßyte said:

Looking at the code, the ACP menu becomes visible if the support module for the admin site is visible:

if( $m = \IPS\Application\Module::get( 'nexus', 'support', 'admin' ) AND $m->visible )

 

Here's what you can do:

1. Run a query to make the module visible:

   UPDATE core_modules SET sys_module_visible=1 WHERE sys_module_application='nexus' AND sys_module_key='support' AND sys_module_area='admin';

   If your tables have a prefix, be sure to adjust the table's name.

2. Clear the caches in ACP > Support.
3. Refresh the page and the ticket system should be visible.

Thank you very much, 
I will try this. 

[Marc]

Just to confirm, in any new v4 install, the Commerce->support section will not be visible, as we dont advise it being set up for new sites. If you are moving the site, you shouldnt need to do a new install by the way. Not sure if there is a reason you have done that?

[D-Trox]

On 9/23/2024 at 4:44 AM, Marc said:

Just to confirm, in any new v4 install, the Commerce->support section will not be visible, as we dont advise it being set up for new sites. If you are moving the site, you shouldnt need to do a new install by the way. Not sure if there is a reason you have done that?

It was a voluntary decision. 
I'd rather start afresh, to install that essential to the new direction the company will take.