Canis Posted May 30 Posted May 30 A member has reported a topic with incorrect symbol. (Dot, star, blank) Details in our access data.
Jim M Posted May 30 Posted May 30 Please be advised I have started a rebuild of your search index to see if this helps resolve the issue. Please also ensure that all themes are up to date.
Canis Posted May 31 Author Posted May 31 Thanks, this will take a few days to complete. I'll come back with the result.
Canis Posted June 2 Author Posted June 2 Will still take a few days before it's completed. Forum is running very slow, is it possible to give the process lower priority?
Jim M Posted June 3 Posted June 3 17 hours ago, Canis said: Forum is running very slow, is it possible to give the process lower priority? Rebuilding the search index is a slightly intensive process but the background system should be prioritized in a way which offloads this and doesn't bring down your server. If you are not running these via cron, you may see a little bit of a performance issue. You may wish to check this in ACP -> System -> Advanced Configuration.
Canis Posted June 3 Author Posted June 3 20 minutes ago, Jim M said: If you are not running these via cron, you may see a little bit of a performance issue. So changing from Cron (current setting) to Automatic should improve forum performance?
Jim M Posted June 3 Posted June 3 11 minutes ago, Canis said: So changing from Cron (current setting) to Automatic should improve forum performance? Sorry for the confusion. You will want to be on cron. That statement was stating if you are not on cron already to switch but if you're on cron, you will want to just let it process and ensure your server is properly configured. If you have given PHP memory and processing beyond what your server can handle, it may cause an overload on your server as the software things it can handle x when it can't.
Canis Posted June 4 Author Posted June 4 Rebuild of the search index is finished, but unfortunately the issue is still there.
Jim M Posted June 4 Posted June 4 Thanks for the update. Please be advised I have moved this to a ticket so we can further investigate. I have sent you an email with further instructions for next steps.
Canis Posted November 16 Author Posted November 16 Unfortunately this problem came back a couple of days ago. Reported by the same user as last time. We upgraded to 4.7.19, but it did not fix it.
Marc Posted November 18 Posted November 18 Please respond to the ticket you have on this, rather than the topic here 🙂
Canis Posted November 19 Author Posted November 19 Thanks. I did that, but as last time I got: Your support email was not received. Thank you for contacting Invision Community! As a self hosting customer, we offer support via our staffed community support forums. Please post your support needs there.Â
Marc Posted November 19 Posted November 19 I have just sent you a response from that ticket. Please reply to that one with the detail
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