Jason Brown_41238 Posted March 11 Share Posted March 11 I have a user with two accounts with the same email address that when I merge to one contact, both users still exist. second issue, is if he uses an email that he used in the past it says account exist with this email although we can't find an account that exist with that old email. It's like this user's profile and email are stuck even his old email address. I have cleared Cache P.s. when we changed the email on one user, it also changed it to that email on the second user. Any thoughts? Link to comment Share on other sites More sharing options...
Jim M Posted March 11 Share Posted March 11 Are they two accounts with separate user IDs? Are you able to provide us access to your ACP and provide the user IDs? Link to comment Share on other sites More sharing options...
Jim M Posted March 11 Share Posted March 11 4 minutes ago, Jason Brown_41238 said: If I merge these two and keep the newest one, will all the content and his posts from the older one move over and be assigned to him? Yes, if you merge the old account with the new and keep the new, you will get all content. Link to comment Share on other sites More sharing options...
Jason Brown_41238 Posted March 11 Author Share Posted March 11 @Jim M thanks for your help the merging of the accounts worked. Jim M 1 Link to comment Share on other sites More sharing options...
Recommended Posts