Rulex Posted February 19 Share Posted February 19 Hi all, In our Store there is a product that was automatically renewed once a year. For internal reasons we disabled the renewal on that product and when asked by the options we also applied the change to products already purchased. Despite the change, in the following days we saw that the invoice for the renewal was still generated for one of our customers. We proceeded to delete it by hand but since other products are due to be renewed in the next few days we would like to understand how to avoid this. Thank you in advance Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 Please provide an example of this, and I can then take a look. Link to comment Share on other sites More sharing options...
Rulex Posted February 19 Author Share Posted February 19 What information do you specifically need? I cannot share the community link publicly, the product I'm referring to on our store is "Academy Subscription" Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 You mention someone has renewed that shouldnt have. I would need at least the member (ID is fine) Link to comment Share on other sites More sharing options...
Rulex Posted February 19 Author Share Posted February 19 Ok, Invoice ID 272, member ID 207 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 Ive created a ticket on this for you, so we can take a closer look Rulex 1 Link to comment Share on other sites More sharing options...
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