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Product renewal

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Hi all, 

In our Store there is a product that was automatically renewed once a year.
For internal reasons we disabled the renewal on that product and when asked by the options we also applied the change to products already purchased.
Despite the change, in the following days we saw that the invoice for the renewal was still generated for one of our customers.
We proceeded to delete it by hand but since other products are due to be renewed in the next few days we would like to understand how to avoid this.

Thank you in advance 

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