Kromstar Posted October 16, 2023 Share Posted October 16, 2023 It was working in the admin panel then randomly through that error after the theme failed to save Link to comment Share on other sites More sharing options...
Miss_B Posted October 16, 2023 Share Posted October 16, 2023 12 minutes ago, Kromstar said: It was working in the admin panel then randomly through that error after the theme failed to save Did you try to install a new theme? If that was the case, is the theme compatible with your forum version? If that was not the case, what was the latest change done to the forum prior to the error happening? In the meantime try to use the Recovery Mode to get access to your Admin Panel. Link to comment Share on other sites More sharing options...
Jim M Posted October 16, 2023 Share Posted October 16, 2023 1 hour ago, Kromstar said: It was working in the admin panel then randomly through that error after the theme failed to save What were you changing in the ACP prior to the error here? Did your host upgrade PHP? Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 It occurred after a theme change Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 Now it's trying to force me to reinstall it Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 6 hours ago, Kromstar said: Now it's trying to force me to reinstall it If your site is trying to get you to reinstall, you have moved or removed your conf_global.php file I suspect 6 hours ago, Kromstar said: Now it's trying to force me to reinstall it In terms of this, once its not doing the above, you need to use recovery mode as mentioned above Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 How do I access admin cp recovery mode? Can you send me the typical configuration file content? Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 6 minutes ago, Kromstar said: How do I access admin cp recovery mode? Can you send me the typical configuration file content? As per the link provided above Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 I did this but it's still routing to the install page Can you send me the contents that's supposed to go into the conf_global file when the installation is done Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 If you have deleted your conf_global.php file, you need to restore that from a backup, as it contains content that is not possible to give you (mysql details etc). Recovery mode will do nothing to correct that part of things Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 (edited) Do you have a generic one? I know the sql credentials necessary Edited October 17, 2023 by Kromstar Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 This is one I have grabbed from a test install if that helps. You really should restore it from backup however <?php $INFO = array ( 'sql_host' => 'localhost', 'sql_database' => 'someDatabase', 'sql_user' => 'someUsername', 'sql_pass' => 'somePassword', 'sql_port' => 3306, 'sql_socket' => '', 'sql_tbl_prefix' => '', 'sql_utf8mb4' => true, 'board_start' => 1666185990, 'installed' => true, 'base_url' => 'http://localhost/', 'guest_group' => 2, 'member_group' => 3, 'admin_group' => 4, ); Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 I restore the original but it's still routing to the install page Even with that manual configuration it's not connecting to the database Link to comment Share on other sites More sharing options...
Miss_B Posted October 17, 2023 Share Posted October 17, 2023 35 minutes ago, Kromstar said: I restore the original but it's still routing to the install page If the original file has been retored then it shouldn't redirect to the install page. 36 minutes ago, Kromstar said: Even with that manual configuration it's not connecting to the database Have you entered the correct database details? Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 The only other reason than the above this would happen, is if it cannot see your conf_global file for some reason Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 Weird is there any solution to it with the conf global file? Link to comment Share on other sites More sharing options...
Miss_B Posted October 17, 2023 Share Posted October 17, 2023 Just now, Kromstar said: Weird is there any solution to it with the conf global file? Is the aforementioned file present inside the root of your forum folder and are all the details entered correctly? Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 Yea but it keeps redirecting to the install page Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 Please could you update your access details on file? Something you have there is incorrect Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 Access details? Are you referring to the database credentials Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 Please see the following if you are unsure on this. https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 Updated Link to comment Share on other sites More sharing options...
Miss_B Posted October 17, 2023 Share Posted October 17, 2023 47 minutes ago, Kromstar said: Yea but it keeps redirecting to the install page Can you post a screenshot of the root forum folder's structure when logged in from either ftp or the File Manager? Link to comment Share on other sites More sharing options...
Kromstar Posted October 17, 2023 Author Share Posted October 17, 2023 Link to comment Share on other sites More sharing options...
Marc Posted October 17, 2023 Share Posted October 17, 2023 You would need to fill in all details, including FTP. I see there that its on windows. Please note that we provide only limited support when used on that environment. Link to comment Share on other sites More sharing options...
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