Unsure what is causing this

[Kromstar]

It was working in the admin panel then randomly through that error after the theme failed to save

[Miss_B]

12 minutes ago, Kromstar said:

It was working in the admin panel then randomly through that error after the theme failed to save

Did you try to install a new theme? If that was the case, is the theme compatible with your forum version? If that was not the case, what was the latest change done to the forum prior to the error happening?

In the meantime try to use the Recovery Mode to get access to your Admin Panel.

 

[Jim M]

1 hour ago, Kromstar said:

It was working in the admin panel then randomly through that error after the theme failed to save

What were you changing in the ACP prior to the error here? Did your host upgrade PHP? 

[Kromstar]

It occurred after a theme change

[Kromstar]

Now it's trying to force me to reinstall it

[Marc]

6 hours ago, Kromstar said:

Now it's trying to force me to reinstall it

If your site is trying to get you to reinstall, you have moved or removed your conf_global.php file I suspect

6 hours ago, Kromstar said:

Now it's trying to force me to reinstall it

In terms of this, once its not doing the above, you need to use recovery mode as mentioned above

[Kromstar]

How do I access admin cp recovery mode? Can you send me the typical configuration file content?

[Marc]

6 minutes ago, Kromstar said:

How do I access admin cp recovery mode? Can you send me the typical configuration file content?

As per the link provided above

 

[Kromstar]

I did this but it's still routing to the install page

Can you send me the contents that's supposed to go into the conf_global file when the installation is done

[Marc]

If you have deleted your conf_global.php file, you need to restore that from a backup, as it contains content that is not possible to give you (mysql details etc). Recovery mode will do nothing to correct that part of things

[Kromstar]

Do you have a generic one? I know the sql credentials necessary 

Edited October 17, 2023 by Kromstar

[Marc]

This is one I have grabbed from a test install if that helps. You really should restore it from backup however

<?php

$INFO = array (
  'sql_host' => 'localhost',
  'sql_database' => 'someDatabase',
  'sql_user' => 'someUsername',
  'sql_pass' => 'somePassword',
  'sql_port' => 3306,
  'sql_socket' => '',
  'sql_tbl_prefix' => '',
  'sql_utf8mb4' => true,
  'board_start' => 1666185990,
  'installed' => true,
  'base_url' => 'http://localhost/',
  'guest_group' => 2,
  'member_group' => 3,
  'admin_group' => 4,
);

 

[Kromstar]

I restore the original but it's still routing to the install page

Even with that manual configuration it's not connecting to the database 

[Miss_B]

35 minutes ago, Kromstar said:

I restore the original but it's still routing to the install page

 

If the original file has been retored then it shouldn't redirect to the install page. 

36 minutes ago, Kromstar said:

Even with that manual configuration it's not connecting to the database 

Have you entered the correct database details? 

[Marc]

The only other reason than the above this would happen, is if it cannot see your conf_global file for some reason

[Kromstar]

Weird is there any solution to it with the conf global file?

[Miss_B]

Just now, Kromstar said:

Weird is there any solution to it with the conf global file?

Is the aforementioned file present inside the root of your forum folder and are all the details entered correctly? 

 

[Kromstar]

Yea but it keeps redirecting to the install page

[Marc]

Please could you update your access details on file? Something you have there is incorrect

[Kromstar]

Access details?

Are you referring to the database credentials 

[Marc]

Please see the following if you are unsure on this. 

https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access

 

[Kromstar]

Updated

[Miss_B]

47 minutes ago, Kromstar said:

Yea but it keeps redirecting to the install page

Can you post a screenshot of the root forum folder's structure when logged in from either ftp or the File Manager? 

[Kromstar]

[Marc]

You would need to fill in all details, including FTP. 

I see there that its on windows. Please note that we provide only limited support when used on that environment.