hpcrazy Posted October 13, 2023 Share Posted October 13, 2023 Hello, I have recently actived the Stripe payment gatway for subscriptions of my members. Now the first customer wanted to make a subscription which got registered at Stripe but the subsription was not proceded and marked as " nicht erfasst " . I contacted the Stripe support and they said all is fine and they think it's a problem with the webhook. Thats the translated message I got from them. Quote Maybe a webhook is not set correctly so that the collection of the payment is not made automatically. In this case we recommend you to contact the third party provider. Any help or suggestions ? I basicly need the payment gateways for " subscriptions " and it has to work automaticaly. Thanks for the help in forward. Link to comment Share on other sites More sharing options...
Marc Posted October 13, 2023 Share Posted October 13, 2023 Its stored cards that we use rather than stripes subscriptions. Do you have that switched on for your stripe payment method? Link to comment Share on other sites More sharing options...
hpcrazy Posted October 13, 2023 Author Share Posted October 13, 2023 Yes that option is switched on and I checked Pay by " Card ". Link to comment Share on other sites More sharing options...
Jim M Posted October 13, 2023 Share Posted October 13, 2023 To confirm, have you followed the instructions below to setup your Stripe payment method? While the screenshots have changed, the overall process should be the same: Link to comment Share on other sites More sharing options...
hpcrazy Posted October 13, 2023 Author Share Posted October 13, 2023 I had setup the system and the payment already appear in stripe - but it did not get resolve. I checked all again and for some reason this time the secret key of the webhook an other code was displayed. So I entered that one now - and now it seemed to work. The IPB sent me an automatic email now that a member purchased a subscription. I hope all is fine now. Thanks for your help. Link to comment Share on other sites More sharing options...
Solution Jim M Posted October 13, 2023 Solution Share Posted October 13, 2023 Glad to hear things are working 🙂 Link to comment Share on other sites More sharing options...
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