License Error

[iamART]

I upgraded my self-hosted plan today and installed the forum files on my server, and I am getting this error.

"An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support."

My account is linked to my domain, which I am using, so I do not understand why I am getting this error. The forum key linked to this domain was taken down 2 years ago. How can I fix this asap because I cannot move forward with my install right now.

[teraßyte]

Did the forum have a different URL before perhaps? The license is tied to a specific URL rather than the domain. For example, if you moved the forum to a different folder or subdomain it will return that error.

 

You can reset the license URL in your client area: https://invisioncommunity.com/clientarea/

[iamART]

No, the forum is using the same URL assigned to my client area that I am trying to use now. I took my website and files down two years ago due to personal matters in my life. Now I am ready to get back in and this error is in the way. Not sure what to do?

Not sure if this is how it was fixed, but I added www. to my domain and now it's working, lol. So I suppose this is now solved.

[Jim M]

Glad to hear that you got things resolved! Keep in mind that the system checks the URL for it to be 100% exact, down to the HTTPS and WWW (or non-www) so need to ensure you install at that exact same URL.