I see no message after clicking a notification banner that I had a new message

[David N.]

On my Mac, I get a notification that I received a new message:

After I click that notification, I'm taken to the Inbox but no message is selected, so I see this: 

So at first I'm a bit confused as it looks like the message I was just notified about isn't there? Then I realize that I have to click the highlighted discussion in the column on the left, and then I also have to scroll all the way to the bottom of that discussion to read the last message. 

Shouldn't the message that corresponds to the alert (there's actually only 1 new message) be selected and visible after I click the notification? 

Edited April 26, 2023 by David N.

[Marc]

Please could you let me know who you are logged in as, so I can take a look?

[David N.]

28 minutes ago, Marc Stridgen said:

Please could you let me know who you are logged in as, so I can take a look?

I'm logged in as the (only) admin. 

[David N.]

On 4/27/2023 at 9:33 AM, Marc Stridgen said:

Please could you let me know who you are logged in as, so I can take a look?

Did you get a chance to have a look? This is still happening on a regular basis. 

[Marc]

Sorry, David. It seems your last message there was missed, so it hadnt been picked back up on. I will take a look at this today for you. In the meantime, please let me know if you have any browser plugins running there

[David N.]

I have:

• 1Password – Password Manager 2.12.0
• Google Docs Offline 1.62.0

[Marc]

Im not able to replicate this at all on my end unfortunately. Please disable both of those items, clear your browser cache, and then test this again. Things seem to be working with no issue on my end

[David N.]

This issue seems to be tied to the banner that says I have 25 new messages (even though I really have only one new message). 

[Marc]

Do you perhaps have multiple pages of PMs there and potentially have something buried?

[David N.]

11 minutes ago, Marc Stridgen said:

Do you perhaps have multiple pages of PMs there and potentially have something buried?

Good question. I have many pages of PMs. I just marked all read, I'll see if that resolves this issue. 

[Marc]

Please let us know 🙂 

[David N.]

I will!

[David N.]

I am still getting this issue. 

Ok I couldn't find any burried unread PMs. Even if I did though, shouldn't clicking the notification take me to the last unread message, rather than displaying "No message selected"?

[Marc]

Whats  your username on your site?

[David N.]

10 hours ago, Marc Stridgen said:

Whats  your username on your site?

I've sent you my username by private message. Thanks!

[Marc]

I have created a ticket on this for you, so we can take a closer look at what is going on

[David N.]

Thank you!

[David N.]

So this issue was never resolved, and now I noticed that I'm getting the same behavior on this site. I can share a screenshot if that helps (would rather not make it public though). 

Clicking the "Read full message" button in the email notification works as expected. 

Edited January 2 by David N.

[Marc]

You would need to respond to the ticket you had open on this. 

[David N.]

2 hours ago, Marc Stridgen said:

You would need to respond to the ticket you had open on this. 

I just did, thanks Marc.