My Invision forum is down and I'm not getting any reply from support@invisionpower.com

[jack.gassett]

Hello,

I'm trying to post here because my invision hosted forum has been down for over a week now and every attempt to request help from support@invisionpower.com is not being answered. What method am I supposed to use to get my forum back up and running? This is far too long with no response/help to get my forum up and running again.

 

[Matt]

Hi Jack, I've just checked and we first replied on April 6th, 17th and today. I presume you're not getting our replies?

The issue is with SSL verification.

I've just send you a PM with the details Marc supplied in the ticket.

[jack.gassett]

Hello Matt, 

I saw the first reply when I emailed from my gmail account that said I need to send the support request from the registered email. But I have not received any replies since asking for request from the registered email.

Something must be broken with the email dns settings or something.

[Jim M]

Sorry, what we have on file for your email address is not a Gmail account. If you want to always send/receive from that Gmail account, if your current email is having issues sending, you can update the email on file to do so. Anything that is not associated with a ticket or a Cloud account will get rejected from our support mailbox.