DAVISION Posted March 3, 2023 Share Posted March 3, 2023 (edited) Good morning, Last week we updated the platform (https///forum.lamiamini.com). Now, the download section no longer shows the cover images and the files when downloaded are empty (0 MB). The files in the server folder are as shown in the screenshot. It appears that the file is corrupted during download. I also don’t understand why the cover images are gone. Edited March 3, 2023 by DAVISION traslation Link to comment Share on other sites More sharing options...
Jim M Posted March 3, 2023 Share Posted March 3, 2023 Are these items missing from the server? The thumbnails are returning a 404 Not Found, which means they are not. It could have been these were cached and then rebuilt which is causing the missing error. I would check that the called file also is not encountering the same issue. Link to comment Share on other sites More sharing options...
DAVISION Posted March 6, 2023 Author Share Posted March 6, 2023 This is an example. The code of the forum page: <a href="https://forum.lamiamini.com/index.php?/files/file/141-manuale-uso-e-manutenzione-mini-cooper-se-ita/&do=getNewComment" title="Vai al file Manuale uso e manutenzione MINI Cooper SE (ITA)"> <span style="background-image:url(https://forum.lamiamini.com/uploads/monthly_2021_11/66672565_minie.thumb.jpg.d52138f34fe08d0e9171f6eef6b6ad0d.jpg)" class=" ipsThumb ipsThumb_medium ipsThumb_bg"> <img src="https://forum.lamiamini.com/uploads/monthly_2021_11/66672565_minie.thumb.jpg.d52138f34fe08d0e9171f6eef6b6ad0d.jpg" alt="" data-pagespeed-url-hash="401581060" onload="pagespeed.CriticalImages.checkImageForCriticality(this);"> </span> </a> The file in the following location is this ("forum.lamiamini.com > downloads> monthly_2021_11"): 614576233_MINI_Usoemanutenzione_01405A2C2E4_pdf.6452ea76342df75bca741806746f80f2 The image is not in the directory. Can it happen that the update has deleted images? How can I retrieve them? Link to comment Share on other sites More sharing options...
Marc Posted March 6, 2023 Share Posted March 6, 2023 An update would not delete images, no. The only way I can see these would go missing is by manually deleting. Have you moved server at all in this process? Link to comment Share on other sites More sharing options...
DAVISION Posted March 7, 2023 Author Share Posted March 7, 2023 No server move, just a version update. The files are downloaded and are 0kb and no cover image appears on the forum. Link to comment Share on other sites More sharing options...
Jim M Posted March 7, 2023 Share Posted March 7, 2023 2 hours ago, DAVISION said: No server move, just a version update. The files are downloaded and are 0kb and no cover image appears on the forum. If they are still in the software but no on your server, you would need to contact your hosting provider. Link to comment Share on other sites More sharing options...
DAVISION Posted March 8, 2023 Author Share Posted March 8, 2023 (edited) it's a server we manage and nothing has been done on the server. What needs to be done on the server side? How is it possible that after an update the files on the server are deleted? Edited March 8, 2023 by DAVISION Link to comment Share on other sites More sharing options...
Marc Posted March 8, 2023 Share Posted March 8, 2023 3 hours ago, DAVISION said: How is it possible that after an update the files on the server are deleted? As mentioned above, its really not. The upgrader does not delete files in any way. Link to comment Share on other sites More sharing options...
DAVISION Posted March 8, 2023 Author Share Posted March 8, 2023 What could be the cause of this problem? How can that be fixed? Link to comment Share on other sites More sharing options...
Marc Posted March 8, 2023 Share Posted March 8, 2023 If the file is missing completely, it would only be able to be fixed by returning that file. If the file is present but your file system is presenting a 0 byte file then it would be a hosting issue. If you can update your access details on file, we can take a look and advise further. Link to comment Share on other sites More sharing options...
DAVISION Posted March 8, 2023 Author Share Posted March 8, 2023 Where do I enter my login details? Link to comment Share on other sites More sharing options...
DAVISION Posted March 8, 2023 Author Share Posted March 8, 2023 Ok found where to enter the information. They were from many years ago Link to comment Share on other sites More sharing options...
Marc Posted March 9, 2023 Share Posted March 9, 2023 A ticket has been created on this so we can take a look for you and see if we can get some further information. Link to comment Share on other sites More sharing options...
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