Commerce, ticket assigned to specific person, lost when replying

[PatrickRQ]

Hi,

In commerce, a support ticket having supporter assigned get the association lost upon reply. This is unwanted behavior as association should be removed manually, not cleared upon first reply.

[Ryan Ashbrook]

When assigning a ticket to a user, ensure that the "Lock to this staff member" option is set. When set, this will force the ticket to be assigned to that person regardless of who replies.