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Posted February 4, 20232 yr Hello, Can someone point me in the right direction to speak with someone regarding this. There is no longer a direct technical support. I have recently moved my community to a new URL, the old instance on the old URL has been removed entirely. However when I login to my client are to change the URL, I get the below. The system still seems to think the old instance still exists. Can this be manually changed by support for me ? Many thanks, P
February 4, 20232 yr Author Resolved. Anyone wondering, even though we removed the old site, Cloudflare was causing us problems. Temporarily disabling remedied the issue.
February 4, 20232 yr Community Expert 6 hours ago, panzerscope said: Can someone point me in the right direction to speak with someone regarding this. There is no longer a direct technical support. I am glad to hear that you were able to resolve the issue here. As you've found out, our URL reset tool will need to not see the software present in order to reset it. Answering your question above, your support has not changed, only how you obtain support has changed slightly. I am an Invision Community staff member, and we look after the forum here (Help & Support) just like we did tickets before 🙂 .
