panzerscope Posted February 4, 2023 Share Posted February 4, 2023 Hello, Can someone point me in the right direction to speak with someone regarding this. There is no longer a direct technical support. I have recently moved my community to a new URL, the old instance on the old URL has been removed entirely. However when I login to my client are to change the URL, I get the below. The system still seems to think the old instance still exists. Can this be manually changed by support for me ? Many thanks, P Link to comment Share on other sites More sharing options...
panzerscope Posted February 4, 2023 Author Share Posted February 4, 2023 Resolved. Anyone wondering, even though we removed the old site, Cloudflare was causing us problems. Temporarily disabling remedied the issue. Link to comment Share on other sites More sharing options...
Jim M Posted February 4, 2023 Share Posted February 4, 2023 6 hours ago, panzerscope said: Can someone point me in the right direction to speak with someone regarding this. There is no longer a direct technical support. I am glad to hear that you were able to resolve the issue here. As you've found out, our URL reset tool will need to not see the software present in order to reset it. Answering your question above, your support has not changed, only how you obtain support has changed slightly. I am an Invision Community staff member, and we look after the forum here (Help & Support) just like we did tickets before 🙂 . Link to comment Share on other sites More sharing options...
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