Remove link to old application

[P1P2C]

Hello,

After upgrading our forum to latest version (4.7.5) and PHP 8 the Member Map application isn't working anymore and is disabled (which was expected). We've purchased the updated version (Community Map), but when trying to deploy it there's a message stating "This resource is already installed and up to date". I've asked some help to the developer, he says that it should be removed or corrected by support : 

 

Can you have a look at this and do the needed action ?

 

[Marc]

@Martin A. Please could you clarify what is the case with this? We would not support 3rd party items of course, and this is not a cloud product. It's a marketplace installed item, so should be able to just be uninstalled or upgraded

[Nathan Explosion]

The issue is that the OP has linked an application (Member Map) to the incorrect one in the Marketplace (Community Map) and needs Invision assistance removing/changing that association.

[Marc]

As mentioned, this is not a cloud product however. We would not generally assist with this. I would need confirmation also that this is definitely what needs to happen

[Martin A.]

As Nathan said. User have selected that his install of Member Map was "Community Map" from the marketplace, which it is not. This prevents him from installing Community Map until you remove this connection between the two.

Edited December 17, 2022 by Martin A.

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

If you have PMA, please add the location of this in the notes

 

[P1P2C]

Is this supposed to be done in Client Area on Invision site ? Because there in Orders I'm only seeing the billing for Invision, not for additional apps.

[Marc]

You would be selecting the site, not the app. Then once you select the site, there is a button for you to review access details

[P1P2C]

Thanks for the clarification. I've updated access information, you should be able to connect in SFTP.

[Marc]

The link has been removed for you

[P1P2C]

Thanks, I've been able to install Community Map and to import the markers, everything seems to run smoothly.

[Marc]

Glad to hear that sorted  your problem 🙂