FM Graphics Posted November 18, 2022 Share Posted November 18, 2022 Hi guys I'm a cloud customer and a member is having this issue when signing in. It's not an issue I've seen before and wondering if anyone could help? I've looked through the forums and only found solutions to this for self hosting sites. Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 18, 2022 Share Posted November 18, 2022 It looks like its working for me when I access your site. Try having him use a different browser and test. I expect you'll find it works. If so, he can try clearing his Opera browser cache and trying it again. FM Graphics 1 Link to comment Share on other sites More sharing options...
Jim M Posted November 18, 2022 Share Posted November 18, 2022 Try a different browser would be the recommendation here. That should hopefully remove any cache/cookies and let them test anew. If the issue still exists, we would require the user and what they are attempting to access. FM Graphics 1 Link to comment Share on other sites More sharing options...
FM Graphics Posted November 18, 2022 Author Share Posted November 18, 2022 1 hour ago, Randy Calvert said: It looks like its working for me when I access your site. Try having him use a different browser and test. I expect you'll find it works. If so, he can try clearing his Opera browser cache and trying it again. 3 minutes ago, Jim M said: Try a different browser would be the recommendation here. That should hopefully remove any cache/cookies and let them test anew. If the issue still exists, we would require the user and what they are attempting to access. Thanks guys I'll try this out. Link to comment Share on other sites More sharing options...
FM Graphics Posted November 18, 2022 Author Share Posted November 18, 2022 (edited) I've actually just had the same issue now myself. When I sign out of the site I get the same message as above when I tried to login again. If I refresh the message stays the same but if I open a new window I'm then logged in already. I use Chrome and I cleared everything cache, cookie and browsing history and no luck. Then I used Safari and when I select 'Existing User? Sign In' I get the below message. Now once I click this second option for 'Existing User? Sign In' it works fine. Edited November 18, 2022 by FM Graphics Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 18, 2022 Share Posted November 18, 2022 Have you tried disabling your third party resources (applications and plugins) and then trying to replicate it again? Link to comment Share on other sites More sharing options...
FM Graphics Posted November 18, 2022 Author Share Posted November 18, 2022 I've disabled the three apps which I downloaded previously Brilliant Discord Integration, Videos and Page Background Picker but the issue remains. I cleared everything before I tried again. Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 18, 2022 Share Posted November 18, 2022 38 minutes ago, Jim M said: If the issue still exists, we would require the user and what they are attempting to access. Just making sure @FM Graphics saw Jim's note to make sure he/she gets help in a timely manner. 🙂 FM Graphics 1 Link to comment Share on other sites More sharing options...
Jim M Posted November 18, 2022 Share Posted November 18, 2022 Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence. FM Graphics 1 Link to comment Share on other sites More sharing options...
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