Immersionrp Posted October 27, 2022 Share Posted October 27, 2022 I bought a plugin off the marketplace, I was trying to update and I keep getting an error code. I tried linking my account thinking that they should already be linked, told me to create a username, I put the one i had in and it said it was already taken. I put in a different username, now it's connected to my main account I think, but my purchases are gone... How do I get the other one back? First image shows the error I was getting, 2nd image shows it in my account prior to the change that happened Link to comment Share on other sites More sharing options...
Immersionrp Posted October 27, 2022 Author Share Posted October 27, 2022 I bought with my paypal, Transaction ID 04W44222P5176331C Link to comment Share on other sites More sharing options...
Randy Calvert Posted October 27, 2022 Share Posted October 27, 2022 You should be signing into the Marketplace with the IPB client area credentials.... which should be an email address. If you are picking a username, it's most likely not right (unless you originally signed up a social network such as Facebook or Twitter, then it's that account login.) Go to the Marketplace. If you are signed in with an account, click Signout. When you do that, you should see a sign in button. Sign in with the same username/password that you use to login to the IPS client area with. SeNioR- 1 Link to comment Share on other sites More sharing options...
Immersionrp Posted October 27, 2022 Author Share Posted October 27, 2022 Some how I have two accounts, is it possible to merge them both? One is CpDude05 and the other is ImmersionRP SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 27, 2022 Share Posted October 27, 2022 We can look into that for you. Before we do, please could you confirm you are now able to get into the marketplace? Link to comment Share on other sites More sharing options...
Immersionrp Posted October 28, 2022 Author Share Posted October 28, 2022 Yes I can get into the marketplace using this profile from my website! CpDude05 is not connecting with it! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 28, 2022 Share Posted October 28, 2022 1 hour ago, Immersionrp said: Yes I can get into the marketplace using this profile from my website! CpDude05 is not connecting with it! That is correct, as that is not the customer account. Please log in under that account on here and send me a PM to confirm you wish to have that merged with your client account Link to comment Share on other sites More sharing options...
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