popup message modal not showing text

[Nicklas Nielsen]

Why does this happen on self-host ? i can't' see the text in the boxes

[Jim M]

If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Nicklas Nielsen]

3 minutes ago, Jim M said:

If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

 

Its supposed to be empty or it need to be set ?

[Jim M]

Just now, Nicklas Nielsen said:

Its supposed to be empty or it need to be set ?

This would be for you to fill out with the appropriate information 😉 

[Nicklas Nielsen]

1 minute ago, Jim M said:

This would be for you to fill out with the appropriate information 😉 

Ah i see, i gotchu.

what about this one : "If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further"

Can you explain me how do i creating a new language pack ?

[Jim M]

Just now, Nicklas Nielsen said:

Can you explain me how do i creating a new language pack ?

You would go to ACP -> Customization -> Languages -> Create New.

[Nicklas Nielsen]

2 minutes ago, Jim M said:

You would go to ACP -> Customization -> Languages -> Create New.

I already do the thing and it still looks like that

[Jim M]

Please ensure that you include the FTP access details in the Client Area as requested and we can take a look at this.

[Nicklas Nielsen]

9 minutes ago, Jim M said:

Please ensure that you include the FTP access details in the Client Area as requested and we can take a look at this.

Done, please checkout and let me know

[Jim M]

2 minutes ago, Nicklas Nielsen said:

Done, please checkout and let me know

Please ensure that our account has full read/write access in your IPS installation directory. I am having issues reading, deleting and writing files currently.

[Nicklas Nielsen]

5 minutes ago, Jim M said:

Please ensure that our account has full read/write access in your IPS installation directory. I am having issues reading, deleting and writing files currently.

I will checkout and edit the credential

[Nicklas Nielsen]

Hello, @Jim M.

I've provided the FTP access detail. Please let me know if you have some issues on assisting.

[Marc]

Issues such as these are generally caused by caching problems. Taking a look on your site there, it seems this is not clearing as I would usually expect. I have noticed that you are using cloudflare. Please could you disable this, then go to support in your admin CP and click clear cache. Refresh the page and see if the issue is still present

[Nicklas Nielsen]

1 hour ago, Marc Stridgen said:

Issues such as these are generally caused by caching problems. Taking a look on your site there, it seems this is not clearing as I would usually expect. I have noticed that you are using cloudflare. Please could you disable this, then go to support in your admin CP and click clear cache. Refresh the page and see if the issue is still present

Still happens when i already disable the cloudflare and clear the cache, even after clear cache create new language

[Nicklas Nielsen]

Even the notification has no text after click clear system cache

[Marc]

I have created a ticket on this for you, so we can look further into the problem. Please leave cloudflare disabled until this is resolved

[Nicklas Nielsen]

29 minutes ago, Marc Stridgen said:

I have created a ticket on this for you, so we can look further into the problem. Please leave cloudflare disabled until this is resolved

Okay. i will leave the cloudflare disabled.

sorry for 2nd post, what would be the ETA ? cos its kinda ruining a bit sometimes cos we dont know what is the text on the modal

[Marc]

As this has been escalated, I would be unable to give an estimate on time it would take to resolve the issue unfortunately.

[Nicklas Nielsen]

Hello @Jim M any update or ETA on this ?

[Jim M]

1 minute ago, Nicklas Nielsen said:

Hello @Jim M any update or ETA on this ?

Unfortunately, as mentioned by my colleague, as this was escalated, we are unable to provide an estimate on a time frame for this.

[Nicklas Nielsen]

still no ETA on this ? its been 4 days now

[Jim M]

34 minutes ago, Nicklas Nielsen said:

still no ETA on this ? its been 4 days now

Sorry, I understand it's frustrating when something that you paid for isn't working correctly. However, the ticket was escalated on September 7th and today is the 9th. Let's please not exaggerate things here 🙂 .  I am sorry but we do not have any ETA still. Please note that we may never be able to provide you an ETA but that does not mean our team is not making progress on your issue.

As mentioned in our reply in your escalated ticket: due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay.

[Nicklas Nielsen]

Hi. Any update on this please? It's been over 2 months now.

[Jim M]

Our team replied back to you on September 13th 🙂. Please check your email for the response.