Error connecting to marketplace

[Elon Report]

I am trying to update applications on my forum.   When I attempt to sign into this community (from the admin area) using this account, I receive the following:

Been happening since my corrupt theme was fixed.

[Marc]

Please update your access details on file, as these appear to have changed again. 

[Elon Report]

4 minutes ago, Marc Stridgen said:

Please update your access details on file, as these appear to have changed again. 

Hi.  I have touched nothing since you were in last.  

Edit: 100th post!

Edited June 29, 2022 by MartinLawrence

[Stuart Silvester]

Hi,

We're seeing an SSL error when trying to connect to your community, this is due to your server not supporting TLS 1.2 (it only supports TLS 1.3). Typically, servers should support a minimum of TLS 1.2 in addition to TLS 1.3 for maximum compatibility (older consumer devices may not be able to access your community either).

Your server administrator should be able to assist with this if you're not quite sure what it means.

[Elon Report]

1 hour ago, Stuart Silvester said:

Hi,

We're seeing an SSL error when trying to connect to your community, this is due to your server not supporting TLS 1.2 (it only supports TLS 1.3). Typically, servers should support a minimum of TLS 1.2 in addition to TLS 1.3 for maximum compatibility (older consumer devices may not be able to access your community either).

Your server administrator should be able to assist with this if you're not quite sure what it means.

Why is this suddenly happening? It will be a lot of work to change the TLS as I don't have the private key to the server.

 

Edit:  PLESK has a SSH client.   Solved - thx!

Edited June 29, 2022 by MartinLawrence

[Marc]

Glad to hear you got that sorted, Martin