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I am trying to update applications on my forum.   When I attempt to sign into this community (from the admin area) using this account, I receive the following:

Could contain: Text, Page

Been happening since my corrupt theme was fixed.

Solved by Stuart Silvester

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  • Community Expert

Please update your access details on file, as these appear to have changed again. 

  • Author
4 minutes ago, Marc Stridgen said:

Please update your access details on file, as these appear to have changed again. 

Hi.  I have touched nothing since you were in last.  

Edit: 100th post!

Edited by MartinLawrence

  • Community Expert
  • Solution

Hi,

We're seeing an SSL error when trying to connect to your community, this is due to your server not supporting TLS 1.2 (it only supports TLS 1.3). Typically, servers should support a minimum of TLS 1.2 in addition to TLS 1.3 for maximum compatibility (older consumer devices may not be able to access your community either).

Your server administrator should be able to assist with this if you're not quite sure what it means.

  • Author
1 hour ago, Stuart Silvester said:

Hi,

We're seeing an SSL error when trying to connect to your community, this is due to your server not supporting TLS 1.2 (it only supports TLS 1.3). Typically, servers should support a minimum of TLS 1.2 in addition to TLS 1.3 for maximum compatibility (older consumer devices may not be able to access your community either).

Your server administrator should be able to assist with this if you're not quite sure what it means.

Why is this suddenly happening? It will be a lot of work to change the TLS as I don't have the private key to the server.

 

Edit:  PLESK has a SSH client.   Solved - thx!

Edited by MartinLawrence

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